They need a much better system for pickups.
You call; they say someone is on their way. You wait.
You call; they say someone is on their way. You wait.
You call; they say someone is on their way. You wait.
It is only a 5-minute drive.
The rental process was very simple with no hidden tricks. Just bring all the required documents and go to the counter to present them and pay the deposit as instructed to pick up the car.
Picking up and dropping off the car was very convenient. The car didn't have a full tank of gas, so I had to refuel it and ended up being more than half an hour late in returning it. The car was also very dirty and I thought I would be required to wash it, but the staff member said it wasn't necessary.
Overall acceptable. The car was in great condition with less than 20,000 kilometers. The staff was very friendly during pickup, but the staff during drop-off had a terrible attitude, very unresponsive and unwilling to speak, hence the poor review.
The Dollar rental service was quite disappointing. They downgraded my vehicle at first and then asked for additional fees, which I refused. They didn't mention additional insurance during the process, but it was included on the receipt they printed. It's been a long time since I rented a car abroad, so I thought it wouldn't be added if it wasn't mentioned. I signed the document based on that assumption.
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Andrea Conrad
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