MEXICO CAR RENTAL REVIEWS

The process to get and return the vehicle is terrible, they try to force you get additional insurance even if you already have one. The car was very dirty and in terrible condition, scratches and dents everywhere and a larger hit in the front bumper. The inside wasn't any better, a broken handle to open the trunk, stained and dusty seats, I even had to clean the inside of the windshield because I couldn't see with the sunlight reflecting on the dirty windshield. The car return was also a problem, first to find the right place because Hertz is not with the other car rental companies and I didn't see any sign that showed the correct path, when you get there you have to wait until their personnel goes to your car and verifies the gas level, condition of the car and keys which took a little more than 10 minutes, and after that you have to head into the office, make another line and close your contract, another 15 minutes. In general, not a good experience

Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.

Although they claim to be open 24 hours, our flight was delayed and when we arrived late at night, no one answered the phone. We couldn't pick up the car and they didn't provide a refund.

NU CAR charged extra fees without reason and did not resolve the issue.

Really good

Excellwnt

Excelent

Carro en buen estado y limpio, atención un poco demorada a pesar que estaba desocupado el lugar

Excelente plataforma, soy cliente fiel de Easyrentacars, porque permite escoger la mejor opcion entre varios conseccionarios de arquiler de vehiculos

The car had a tire pressure warning, but the staff did not address it. I had to go to a gas station to fix it myself.

Very nice people and helpful

Great service and rental insurance options I will use them again

There was only one KIA available. They promised to exchange it as soon as a car was returned, but they didn't. The most frustrating part is the credit card deposit refund. They claimed it was settled when I returned the car, but now I've been charged over 200 yuan! Where's the proof?

The store staff doesn’t speak English, making communication tough

Terrible costumer service from staff. Car was with empty tank gas,

The price don't was the same in the rental was more high than expected

Really not good, the car was in poor condition, and they kept pushing insurance.

The persons working in hertz was very unpleasant !!!

Good, they have English-speaking staff who are patient and helpful.

The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.

The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.

Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.

Voiture correcte, gros problèmes informatiques à notre arrivée, mauvaise gestion des clients. Pas une bouteille d'eau. On a perdu beaucoup beaucoup beaucoup beaucoup de temps alors que nous étions très fatigués de notre vol.