ACE CAR RENTAL REVIEWS

Car was great. Limited milage could have had some options. Something to confirm how many ltrs the petrol tank can take, would be helpful, to be able to fill to say 50%.

Realy easy to book online. Insurance options clear. However - Not aware of milage limitations until we picked up. Wish staff had run through basics like lights/ petrol access, etc

We had 7 people and the Dodge Caravan was perfect to get us around Hawaii. The staff are very friendly. No problems.

Easy to use the site and the cost was very cheap.

The counter staff agents were very helpful and polite. My experience it was great! Thank you very much!

I'm so thankful with Easyrentcars.com I got my discount and I love this platform. I will continue recommending Easyrentcars.com to all of my friends! Thank you very much!

We waited over an hour and despite booking with ‘Ace’ we were with Goldcar. When we got seen, it took 20 minutes for the rep to find us a suitable car and then I was told the deposit on my credit card was a lot higher than I had expected and exceeded my credit limit. I therefore had to pay an extra €118 for the Super Relax Cover, thus doubling the hire charge. Not a pleasant experience.

It was fine.

The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.

The sign at Bordeaux Airport for ACE car rentals was a tiny A4 piece of paper with no other directions. Wait time at the desk was 10minutes yet took over 3hrs to get all the cars for my party! Was given 3 different cars, the children seats I had pre booked weren't available and as a result was pulled over by the police which was a horrific experience for my 18month old daughter. We were asked for a 1,400 Euro deposit each for each car which was news to us. Having finally paid everything and gotten our cars after multiple changes and a police stop (they wanted to make us get taxis for the kids) we were on our way. 2 out 3 cars we didn't fill up on return and were fined 50 euros per car atop the petrol cost. 1 car was filled up but apparently 4 euros short of a full tank and an additional 50 euro charge was placed on our card a week later (having agreed at the drop off the tank was full). Bottom line is this was the worst experience of my life and thing ACE and all their staff should be ashamed of themselves.

We had Gold Car! we bought full insurance to cover excess etc, but wanted 1000 euro deposit, wouldnt take card as booking in another name! made us pay 245 extra euro to be able to take car, pick up and collection a nightmare

The car was very new and clean

The whole process was fine.

1,5 hours waiting to get the car at Bordeaux airport. No childseet was provided, allthough I booked it in advance. At dropping off the car, there was no inspection. Still after 3 hours I received an email to pay 260 Eur due to scratch on the car. That damage I did not do, this is unacceptable and I will take legal action.

Platform is ok.

Pick up time to long

You need to speed up the pick up process

Counter staff was very professional.

Over the phone contact was difficult and a little confusing. Otherwise, happy with the rental.

Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....

My flight was delayed and Greenmotion had no problem staying open late to wait for me.

Wish the car had power locks.

Car was through Rhodium. Long queue to pick up. Ticketing system not adhered to. Heavy up-sell on insurances.

I had to take a cab from the airport because the shuttle was "missing in action". The vehicle I ordered was not available. The vehicle I was given was filthy, huge, and stiff. Who wants to drive a 4x4 pickup around Calgary's and Edmonton's downtown cores? Lastly, I have knee issues...who wants to be climbing in and out of this huge truck. This was a bad experience.

Checking in a nightmare. Nearly two hours queuing at Bordeaux airport to do check in. Irate customers ended up in aggressive altercation with one of the desk staff, police were called to calm everything down. Our check in lady apologised and was helpful, but overall a ridiculous length of time to pick up a car. Dropping off was easier and customer service pleasant and efficient.

Easy to use

The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.

Booking was smooth and easy to include all waivers.

Did not get the car I originally booked and ended up paying a lot more than expected!!

The longest wait and an error on my part cost me 4 times the original quote but there was no compromise on their part.