ACE CAR RENTAL REVIEWS

It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.

Good rental cars

Good price

Àu comptoir ils font tout pour nous faire vendre une assurance. C'est de l'achat forcé. J'ai continué de refuser et ils sont devenus désagréables avec nous. Heureusement ceux qui ont fait l'état des lieux avec nous étaient très agréables. Attention ils débitent 1200€ de caution !!! Est-ce légal ?????

Check-in agent pushed extra insurance. Not needed as have travel insurance. She told us our insurance would not cover travel on ferry or break down assistance. Also said we need a bigger car to drive on the narrow winding streets; WTF?

I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!

Finding the correct shuttle was very frustrating. I called Charlie car rental and was told - just look for a white van. The second time I called he said I had the wrong car rental.

Didn't like rip off insurance extras and withholding over £1000 for over a week. The 'sell' makes the experience stressful. A scratch was also missed on checkout and the agent didn't send me an updated form as he promised. These moments and poor reputation of gold cars lead to distrust

The computer program was down and so all the paperwork had to be done by hand. The staff was apologetic and were very helpful. We did end up with a small SUV which was fine. It took quite a while and the office was very crowded. When we were ready to drop-off, we couldn't find an address or phone number or even the name of the company anywhere!! We finally found the place on the internet.

Not use again simply because on picking car up, we were told that we were not covered for anything on car unless we paid €188 for their insurance. I had paid extra when booking the car for initially for coverage. They told me at counter it doesn’t count and we would be charged for anything wrong on return of car. We opted not to take it but puts an amount of anxiety on you during by whole holiday.

The car was amazing. The staff at the car park were really friendly and helpful too. But the staff at the desk were not so friendly and also a bit of a mess - a long queue formed and we waited almost an hour even though we arrived with just 2 groups in front of us. Also, I would recommend taking photos of the car beforehand. There was a scratch that was not caused by us but had not been recorded. The blame would have been put on us had I not taken a photo that showed it was there before we left.

Everything was so easy and quick! And the auto rebook was really good.

Price was different when we got to Ace Rent a Car and we pay a deposit on Easyrentcars.com that didn’t count on the rent place. So, we lost that money.

Returning my sunglasses would have been nice since I was there waiting for the shuttle for 15 minutes after it was taken for review.

Easyrentcars app worked fine

Took over an hour to get served and no signs to the cabin from the bus drop off

The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash

Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.

Misleading / marketing that Ace was at JAX airport. Was off-site & added an extra hour to our long trip.

There was thousands of ants in the car. Crawling all over us and the dash, the whole time. I couldn’t find where they were until I went to put something in the back seat, and the floor was moving. I grabbed the floor mat and shook it off and killed them with my foot. There was bread crumb under mat. When I told the guy at the counter. He didn’t seem like he cared much..

Was good, counter staff very helpful. Think the insurance thing is a bit cheeky really but i get it. Also they didnt know id reserved a car seat. Luckily had brought own anyway as airline said was no extra cost. Should be made clear about huge deposit if you dont take out insurance as i hadnt brought a card with that amount of cash on.

Good

They don't answer my calls, call them 7 x.

Nice, easy process, polite staff, clean car

Easy to book, without any problems