ACE CAR RENTAL REVIEWS

They charge me for small front bumber chip... smaller than grain of corn... they charge me $900 pesos

Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else.

El auto se encontraba en óptimas condiciones. Me cobraron un monto superior al que se indica en la reserva, un 100% del monto reservado, tuve que tomar el auto porque lo necesitaba y no tenía opción.

Perfecto

Al enredada, pero se logra llegar al objetivo.

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

Loved the car, now I want one

Not upfront , the young driver fee should be included before I pay not when I get the car rental place to pay more

They lied to me that I had to have an insurance on top of mine. They charged me additional $ 550 for the insurance. I had to come back and talk to the manager, and he was finally able to refund me that money. They also have a policy in place that when you get on a toll road, they charge your card for the toll plus $ 50.00 administration fee every time toll is recorded. It was the most stressful pick up procedure I have had so far. The whole fiasco took over two hours. Also, the pick up time from the DEN airport was over half an hour.

No issues, great service

Very disappointed at the fact that ACE keep their plate connected to their own sunpass. This made us not able to use our connect that car plate to our sunpass therefore we were stuck avoiding all toll roads not to be charged extra fees.

Would use again but not rent from ACE

I wanted a compact and they gave me a full size for the same price.

Price protector worked great and saved me $25!

The staff was courteous and the car was nicely cleaned. Just a heads up Ace will make you purchase their liability insurance. Although that was the case, the rental was well worth the money spent.

Qeeq was great. It was easy to book and to get in contact with customer service when I needed to ask questions or get clarification.

Great

Excellent

They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.

The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.

Bue. Coche

Todo muy bien

The cost of insurance was nuts, $600 on a $400+ car rental. Car had a pretty good ding on the side, but worked great and served us well.

NSTR

Great

Great service

The car was not a problem however the staff at the desk was terrible and horrible to say the least and RUDE .First we were not aware that as residents of Las Vegas we needed to bring a utility bill -There is absolutely no statement or warnings during the booking process that was made as a requirement. She insisted for a utility bill /statement .We were asked specifically to bring an ID /Voucher /Coupons / credit cards but nothing about utility bills so here we are came in an Uber trying to rush back home to get a utility bill but then no guarantees when you come back to find any available car. Frustrated to say the least but the other attendants , ( the attendant that brought the car , took pictures and the one that gave you the car keys and point you to where you car was, were nice )

I was 45 minutes later than the booking time so we were told by the counter staff person that we would have to wait an hour to receive the orginal car that was booked. Otherwise, we had the choice of a $58 upgrade to a bigger car that we could have immediately. In my rental car experience off airport, I have never been exactly on time with my airport arrivals and off airport rental car businesses. I saw many cars in the lot, very few customers in the rental office, so I was put off by the increase of original price and the wait if I wanted to keep the same car type. Also, staff person said the orginal car was much smaller than the upgrade but the ACE website did not show the car I booked to be as staff said, very small. In other word, selling us on the upgrade.

It was easy but a little hard to track with the Mesenger app and then trying to follow the updates on email.

The car was absolutely filthy inside and out. Is smelled of marijuana. Could not find out where my car was in this huge parking garage. And when I got the car I asked if I could trade it out but no other car was available. They said it would be over an hour and a half before another car came in. This car was for my wedding day. Highly disappointed. I would never ever tell someone to go to Ace. When I return the car and talk to the servicer that took the car and I told him my feelings and he totally agreed with me and said the cars are going away. Thanks Ace!

Initially booked a cheaper car for about $312-thenwhen I learned the SUV was not 4 wheel drive I upgraded and spent 412 which I was told would be a 4 wheel drive. When I arrived at ACE I was told it was not 4whell and had to pay an additional $143. This is unacceptable!!!