FOX RENT A CAR CAR RENTAL REVIEWS

The car was spacious and great gas mileage. It was in good condition. The customer service was professional and very kind.

Great prices and deals. No hidden fees. Very comfortable working with this platform. Also the rewards program is awesome.

Car had mechanical problems after I pointed it out to them they said they fixed it but i had to return car to exchange after a few days for the reason I told them about in pickup that they said they fixed

Very easy to book

This was my second rental from this location and other than the deposit being $1000 for an SUV, I have never seen a deposit higher than $500 and last time that is what they took, the experience was pretty painless.

Never a bad experience. Customer service seems to always be there when needed.

Thank You

Thank You

The car had auto locks but they provided no FOB so I had to manually lock and unloack the car for the duration. Long line at Tampa to pick up. Two of the four employees were chatting so much that only the other two were actually getting customers in and out of there. Less talking.. more working would be a huge benefit!

Always easy to book.

Well 2 hours to get a car, don't need to say much more.

The representative at the counter kept telling me that EasyCars went out of business and wanted to charge me a higher rate. At return the charges were correct. Also car needed new windshield wipers.

The sales agent was rather annoying in pushing for as many add-ons as possible such as insurance, fueling, toll fees, etc.

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Car had 50 k miles on it....old

We didn’t get the car we ordered. They made us do the “bring the car back empty, we will fuel it” which is a rip off.

Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.

Why do I have to upload the rental contract after my trip?? That’s not a very customer friendly request.

Service at the Orlando location was very good as compared to other we have experienced. Car was ready for us.

Booking was easy and reliable a ever.

awesome experience

Todo muy bien! Solo que el coche estaba un poco sucio por dentro en los sujetadores de vasos muy sucios

Solo que en los sujetadores de los vasos no los limpian y están muy sucios ya de muchos usos y al lavar los coches no los se en y se quedan con las gotas de agua sucia

Car needed to be replaced...this took more than one phone call from the park rangers to accomplish this.

We had rented a Kia Sportage or similar car, and received a Jeep Renagade.The car did not feel right at pick-up, but it was Thanksgiving week and all vehicles were promised. The 2nd day of driving the heat stopped working; the 3rd day the defrosters stopped working; we went to the rental location to exchange for a different vehicle. As we drove into the agency, every light on the panel was flashing and check engine light was on. The agency representative said the motherboard had gone bad and the car should not have ben in use. After much looking, they did find a replacement car for us. We spent an afternoon of our vacation dealing with car issues. Upon arriving home, we called Fox who gave us a credit towards our next rental.

First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

Booking platform was fine

Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre. I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.