AVEC CAR RENTALS CAR RENTAL REVIEWS IN TURKEY

We booked a baby seat, and they confirmed it at the desk, but when arrives found the car without and they said they run out of it. When we insisted on having one because we have 5 month baby, they managed to get one. It took very long time for drop off, no one was there and we had to wait for the shuttle driver to drop off the car.

Great service, no unnecessary recommendations

Rented an SUV but was given a sedan. The return location was moved farther away after booking. When I arrived to return the car, nobody was there despite prior arrangements. A minor accident was not covered by the insurance, even though I had full coverage. The booked amount didn't match the final charge.

First, when inspecting the car, it was purposely done in a dimly lit area, and they only checked briefly with a phone flashlight. Since we had full insurance and it was late at night, we didn't fuss too much. Unexpectedly, we were later charged for some scratches. I hope Zuzu Car can help resolve this promptly. Second, at pickup, the service personnel didn't properly check the vehicle. The ad blue (I'm not quite sure what this additive is) warning was not communicated, resulting in the car being unable to start midway. Contacting the rental company was futile as they couldn't even communicate properly in English, failing to resolve the issue. Thankfully, a kind person helped us refill, but it wasted a good 4 hours. The rental company promised to reimburse the additive and fuel costs, but they did not deliver. In summary, if you don't understand Turkish, don't rent from such companies. I hope Zuzu Car strictly monitors the quality of their suppliers.

This company isn't very large in the local area. There is no dedicated counter at the arrival level, and the store is a bit of a distance from the arrival exit. However, the staff were very friendly and picked us up immediately after we called.

The staff was polite and professional and as last year I had bad experience with goldcar in Bodrum airport. AVEC was so much better.

You need to add on your website that pick up at terminal in Bodrum is in domestic terminal which is 5 min walk from international terminal.

The service attitude was great, and explanations were very detailed.

Limited car availability

Could not find the airport pickup service staff. After contacting them several times, a kind person took me to the shuttle pickup point to wait for the car. This significantly impacted the service quality.

Thanks

Thanks

The car pickup location is about ten minutes from the airport. Although there is a shuttle service, allow extra time when returning the vehicle to get back to the airport.

I returned the car on May 28 and as of today, August 13, the deposit still hasn't been refunded. Every time I complain to the rental company, they tell me to wait and they can't contact the car dealership. Terrible rental company, terrible service!

The service was terrible. They didn't provide the car we booked, giving us a lower grade vehicle instead. The drop-off location in Antalya was in a remote residential area you wouldn't believe... The car had a small scratch, and they charged us 700 lira for repair because we didn't report it to the police (it would have just needed some polishing back home). After arguing, they reduced it to 350 lira (repair cost seemed arbitrary). Later, in Goreme, the rental company there clearly stated that small accidents didn't need to be reported and were covered by insurance. Can we give this company a negative rating!

Received an unexplained charge half a month after returning the car and coming back home. After raising the issue with Zuzuche, was informed that the car was returned to the wrong location.

Quick pick-up and drop-off process. In Antalya, we found the drop-off point easily by driving 100 meters forward as mentioned by other users.

I forgot the keys inside the car and contacted the company immediately after delivery but there was no interest from them with the procrastination stalling My friend went to them the second day to tell him that the car was rented and refused to communicate with the tenant directly and told us to communicate with us later in vain The experience was very bad and the deal was bad and there was no response from the staff and I lost my keys

Customer service rarely answers the phone. Every time I call with the same issue, I have to explain it all over again.

The staff's attitude was indifferent, and they were at least twenty minutes late for both pick-up and drop-off. They didn't have the car I reserved and only offered to replace it with a small SUV of an unknown brand that couldn't fit our luggage. We had to pay extra to choose a Skoda Superb. Chinese customers should avoid this store; the attitude was as if we owed them a lot of money. The experience was terrible.

I have rented a car from Avec for the first time. Even I choosed manual car they arranged a automatic car for me. From beginning to end, they were very helpful and professional. They explained all my questions and clarify. Next time for sure I will check Avec first.

Fast, cheap, quality, all I need I found with easyrentcars.com. Thanks.

they diducted 70$ from deposit for cleaning witch i rejected it and make objection but Avec dis not listened!!