Entire process went smoothly. Car was new and clean. Drop-off was easy as well, we were slightly late to return the car and Alamo waived any additional charges.
The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.
“Excellent rental, shame about poor check-in experience and knife found in car!”
About Alamo:6.3/10
Pros: Did Not charge extra for satnav, free upgrade on request, friendly staff, relaxed damage policy.
Cons: Cruise Parking Garage Check in desk PCs broken so had to haul luggage up 3 levels to busy foyer desk, knife had been left in car from previous occupant
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