ALAMO CAR RENTAL REVIEWS IN TURKEY

Very satisfied

The service at the Dalaman Airport car rental office was not very good. They didn't proactively inform us about the required fuel; we had to ask each time.

Paperless system, operations are done on a tablet, but there's a wait in line.

The service guy entered the wrong credit card information and told us our card couldn't be used. After trying twice, we called our bank back in our home country and discovered he had made a mistake. Additionally, we booked a Peugeot 2008, but they gave us a Renault Captur. The problem is, there was a clear price difference between these two models when we made the reservation.

It was okay. Remember to check all equipment after picking up the car. I didn't expect the car key to be unresponsive; it might be running out of battery or something. It took us about 20-30 minutes each time just to open the car door, which was really frustrating and a waste of time. We asked the platform for help, but they couldn't reach anyone after trying all day. The car we got was also pretty damaged. We chose a Corolla thinking it would be easy to operate and less likely to have issues.

Overall satisfied

The location is easy to find, picking up and returning the car is very convenient.

I booked a Corolla but received a Megane, which is an upgrade.

I was happy with the customer service and the time it took to get the vehicle.

The booking process was straight forward.

The service was acceptable, but the SUVs were rather small.

It was pretty good.

There was a minor issue; the car broke down for some reason and wouldn't go above 30 mph. I contacted customer service, and they resolved it by letting me exchange the car at the nearest store.

excellent

The service attitude was perfunctory, and they didn't inform us of the return route in advance. The return location was extremely hard to find. We spent an hour looking for it and almost missed our flight.

The car return inspection was completed in 15 minutes, great speed.

This car rental experience was extremely disappointing. 1. The vehicle provided to us had scratches and dents everywhere, with parts of the car's exterior even peeling off. We requested to change the car, but the rental company had a very bad attitude and directly told us that this was the only car available, and if we didn’t want it, we should just cancel. Communicating through the third-party booking company did not help at all, so we spent the rest of our trip worrying about potential problems with the vehicle, which severely affected our mood. 2. After returning the car, we discovered an additional hidden charge of $400. We had clearly stated upon pickup that we did not want insurance, but the rental company renamed the charge, and what we thought was a security deposit turned into a payment. This issue remained unresolved even after lengthy communication with the booking company. Are they taking advantage of Chinese customers? 3. This rental company not only has terrible service and a rude attitude, but their store is also shared with other companies, with only small signage. It clearly shows signs of poor management and is not a preferred choice. Finally, a strong recommendation: Do not rent from this company! I also hope the booking platform will terminate their partnership with this company!

Average

Very satisfied

The staff at the pickup and drop-off points were very friendly, and there were no issues communicating in English. It's a good thing we upgraded the insurance because the tire blew out on the second day. Roadside assistance was slow and inefficient, and we had to rely on the hotel staff to contact a nearby repair shop. Remember to keep the receipts for the insurance claim. Although the cost is not a big deal, this kind of issue really wastes vacation time.

It was fine, the staff were quite efficient.