ALAMO CAR RENTAL REVIEWS IN TURKEY

The rental order specified a child safety seat. I was charged at the time of booking. When picking up the car, it was not installed. Later, when picking up the child, I noticed it. Contacted the rental company to remove the charge. In the end, the fee was still deducted.

Got an upgrade to an SUV which was very welcome.

The agent was extremely helpful & was waiting outside the airport with the car. That was excellent for us. We just checked the car, signed the paperwork and drove away. Thank you Enterprise!

When booking the car, it was stated that the cost would be 1316, but we were actually charged 1847. The rental company added a lot of additional insurance without informing us and charged our credit card before showing us the contract for signing. The entire contract was in Turkish, which we couldn't understand. We thought we had purchased full coverage insurance, so we signed it. Now, they refuse to refund us, claiming we lack evidence and that our signature means we accepted the charges. How could anyone know they were being scammed and record everything on the spot for evidence? This is consumer deception and forced charges!

Not good

It was pleasure experience and good service, definitely I will rent again from QEEQ

Lovely service, lovely upgrade

Efficient as usual. We got lost on the way to pick up (terminal change) and they helped us to keep the booking

Does not accept UnionPay cards.

One of the best service ever received from a rental company. I got an upgraded car.

Excellent customer service

I didn’t like the car I got a Ford Kuga smaller and I didn’t like the ride

It’s ok

They charged me 720 TL for extra inrance that I was never told about and I did not need it as I already had my insurance from UK for 1 year and I emailed them my complaint to enterprise car rental at dalaman but I never got a reply.

Was all good

very easy to deal and very helpful staff

very simple transaction

Overall okay, but they didn't provide the requested car with a full tank, and the Bluetooth couldn't play music.

The service desk is not inside the airport. I had to borrow a local's phone to contact the rental company for a pickup, which took about five to six minutes. The original car model wasn't available, so they offered a Passat. The fuel tank wasn't full, the car wasn't cleaned, and there were several long women's hairs inside. The car was covered in scratches. Additionally, my credit card didn't go through, so I couldn't rent the car. They returned me to the airport where I switched to Avis, and the same credit card worked without any issues. I will not use Alamo again.

We picked up the car at 2 AM, and the rental staff kept pushing us to upgrade the car and buy insurance, despite us already purchasing it through Zuzuche. They even tried to upsell us to a BMW. It was a bit much. Returning the car was convenient; it took only five minutes.

I picked up the car in Antalya and dropped it off at Dalaman Airport. It was extremely difficult, the map navigation was incorrect. I had read others' comments saying the location was wrong and hard to find. Despite confirming multiple times with QEEQ customer service, they gave us the wrong address. They even claimed to have verified it with Alamo, but the location didn't exist. This was misleading and almost made me miss my flight. It's one thing to be incompetent, but lying is unacceptable.

I picked up the car in Antalya and returned it at Dalaman Airport. The process was extremely difficult. The map navigation was incorrect, as some reviews mentioned. I repeatedly confirmed the location with QEEQ customer service, but they still provided the wrong address. We even confirmed with Alamo over the phone, but there was no such place. It was very frustrating. It would have been better if they had admitted they didn't know rather than mislead us. This almost made me miss my flight. Incompetence is one thing, but lying is unacceptable.

Very satisfied

Terrible, very bad attitude

Excellent communication Helpful staff Ilike alamo company

I like it