ALAMO CAR RENTAL REVIEWS IN UNITED KINGDOM

Alamo office at Bristol airport a little bit of a treck and not the easiest to find. Friendly and helpful member of staff who guided me over the phone to the Alamo office. Hire car sign not well signed on entry to East Mids Airport, very small print on sign indicating left at first roundabout. Bigger sign/ print would help.

Easy, user friendly site to find and book a car.

Counter staff was great

Went well. Friendly service.

Efficient website and booking went as planned.

The staff was very friendly and made the process feel comfortable and easy

I still waiting up to today for my deposit to be returned back to my account since I returned the car on 17th of July...

Although the paperwork said there was no damage to the vehicle there was a large chip in the windscreen that if I hadn't pointed out to the staff member I would have been charged for on returning the vehicle.....I suspect this is how they make money!!!!

Easy to use but was expensive for a small car for 2 days rental

The gentleman representing you was very helpful, friendly and a credit to you. Made the difference

Simple, cheap and good

The car smelled bad after being in the sun. Like smoke. After a few days into the trip, the brakes started squeeking. They worked, but squeely.

Would be good to highlight for americans that it is shift or automatic.

Very fast and easy check in process. The staff at the counter was very helpful and did not try to push any insurance.. Car quality was good, in fact it was a new car..

Best is price

Excellent

This is my fifth time renting a car abroad, and I've never encountered such a rogue and deceitful rental company! Be very careful! Firstly, if your English isn't fluent, the sales staff will speak very quickly to push insurance. I understand that, but even after refusing multiple times, they persisted. Secondly, they pushed the FUEL SERVICE OPTION. I had never come across this before, so I repeatedly confirmed if it was a pre-authorization and if returning the car with a full tank meant I'd get a refund. The sales staff assured me it was, but despite returning the car with a full tank, I didn't get a refund and was charged much more than the contract amount for no apparent reason. Later, I found out that it is indeed an additional service. However, rental platforms also say they can't restrain individual fraudulent behavior without a recording. So next time, make sure to record everything! Relying on the platform won't solve the problem! Lastly, in the restroom of this rental company, my mother overheard employees openly mocking and ridiculing Chinese people, saying they know nothing and laughing loudly. While we were picking up the car, another family was arguing with the staff over unclear charges. It's better to choose another company. Do not rent from Alamo in the UK! I've rented from them in the US and Canada before without issues, but in the UK, be very cautious!

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location

The car was excellent and a pleasure to drive. There was hardly any wait at all, in spite of having booked the wrong day.

I don't understand why after completing the paperwork, we had to wait for someone to bring us the car. When I asked, someone checked and said only a Kia Stinger was available. Further inquiries were met with impatience.

The rental company provides detailed explanations and suggests additional insurance but does not force it.

Have issue with car tyre pressure. Staff gave me free upgrade for next booking.

Easy to use.

I got an even better car than I expected.

The extra protection insurance was not offered when I paid for the car so I took basic protection and on pick up, I paid extra, which should have been offered on the time booking.

Excellent service at all parts, quick, easy, efficient. Very friendly and helpful staff. Great price. Would highly recommend.

Quick, easy and efficient. Would highly recommend

Excellent and enthusiastic counter staff.

Worked very smoothly.

Learned a lesson: never rent old cars from lousy companies again!