ALAMO CAR RENTAL REVIEWS IN UNITED KINGDOM

The Duty Manager on the desk in /Southampton helped me over the phone.

Yes, the car was spacious. There were no queue. The staff waited outside the rental office to greet me as U got off the shuttle bus. Everything was processed very efficiently. Staff were friendly, courteous and helpful at Alamo for both pick up and drop off.

Excellent price. Very easy to book.

We received an upgrade which was good with 5 adults travelling in the car. No problems with collection and Emma was very good in going through everything at time of collection.

No problems. Good.

Very polite and friendly efficient service

Easy to understand

Professional and knowledgeable staff. Clearly explained insurance options

awesome website and easy to use with great customer service

This experience was excellent and will definitely use and recommend your company thank you.

The car had a very bad creaking noise on the steering wheel

We live in London and chose to pick up the car from Standsted Airport for price concern; it turned out it totally worthed the value! The car was relatively new and extraordinary clean while the staff there were very helpful, definitely will do again when needed.

A good website with tons of car rental information to choose from!

While waiting to enter the parking lot at a highway service area, our parked car was hit by another vehicle. Our car was stationary in a proper parking area, yet it got hit. I immediately called to report the accident, but the staff kept transferring my call. After 30 minutes, I still hadn't been helped and was sent to voicemail. I understand it was a Sunday, but the leaflet claimed 24/7 service, which turned out to be misleading. The staff were polite when returning the car, but I discovered they had entered the wrong email address. Despite promising to correct it, nothing was changed. Two days later, I called the Alamo damage recovery unit and confirmed the email was still incorrect. Moreover, my email inquiry regarding the claim status, which their website said would be answered within 7 days, received no response even after 9 days. While the staff were friendly, their efficiency was severely lacking. Furthermore, we forgot our tripod in the back seat of the car while explaining the crash to the staff. We contacted them after arriving in Dubai, but the vehicle had already been sent to the repair center. Despite promises of an email update, we received none. Subsequent calls revealed the car was either still being repaired or had already been rented out again, and the tripod was not found. While I admit I should have checked for belongings more carefully, the inability to locate a clearly placed item was extremely frustrating. The tripod, bought specifically for this trip, was used only once and cost over a thousand dollars. Now, I have to try claiming it through travel insurance.

Outstanding and totally recommended. The best handover outbound. Ever.

The picture of the rental was a van and the vehicle type said it sits 7 or more, to all of us we were getting a van, thats what we specified. When we got there they gave us a SUV with a single flip up seat in the back - NO ROOM FOR LUGGAGE and WOULD NOT FIT 7 ADULTS. We had to rent a 2nd car just to fit everyone and the experience was horrible, she didn't know how to fix the problem or how to rent a car at the counter. We had to rent another one online and wait for the reservation to come through to Alamo's system. We were there for 2 hours trying to fix this, it was insane and in the end nothing was complimentary or even reduced in price - total scam, very unhappy with all of this.

The car meet my expectation, and the service of Alamo is good.

Friendly user

This company is very good, the staff are friendly, and they were kind during both pickup and drop-off.

Car was better than though! Booked corsa got new fiesta which way better!

I will book next time too!

Great service and great car, extortionate extra insurance cost to cover all eventualities.

The lady at checkin is an asset to you and clearly enjoys what she does.

Great value and so straightforward.

The rental company said they would refund the deposit of 500 pounds after I returned the car, but I received a charge instead. It has been returned, but no refund yet. The customer service of Zuzuche said they would check for me. It's a very bad experience. Now I have to constantly monitor my £500. It's so frustrating and unreliable.

It was easy to find the counter in the airport and get to the car. Counter staff at pick-up were helpful, efficient and informative. Car provided was as stated. Car return was quick and efficient. So far it has been a good experience.

Booking website was user-friendly and easy though it would be helpful to include extra driver fee information

Professional service, very good, no extra charges

The front of house staff were very helpful. I was upgraded to a larger car which I did not like. It was a Fiat.