ALAMO CAR RENTAL REVIEWS IN UNITED KINGDOM

Car exceeded our expectations and the whole process was sleek

Return check in involved waiting in cold car park while very pleasant man went through his job, but was that necessary that I had to be there? On other hires I just dump the keys, or else someone is checking the car as soon as I pull up and start offloading the bags.

The pick-up point was at the far end of the car park which would have been a fag had I had more luggage. The staff were cheerful and friendly and Tony did his job very well.

No problems, although I think the extras on insurance should have been clearer at the time of booking.

I have a very good experiences on the car rental . when return car the Staff Name Marina . she was perfect and she guild us the best and help to drop us at the station. Additionally , I have a very good and comfortable driving with the car .

Booking was fantastic .

The car was an hour late arriving and they offered me a small discount in compensation but I’m not sure they applied it. Friendly customer service. The station is pretty chaotic though.

excellent staff

Both of the staff excellent, helped a lot, give a good explanation, especially when we returned the car, we are in hurry to catch the train to Paris, he willing to help & send us to the nearest train station, if not we definitely will missed the train.. tq so much!

Everything went perfectly

Fine

Great team at collection and drop off

All worked as expected

Rented a car for 2 days at 2800 RMB, but inexplicably got charged over 6000 RMB after exchanging the car! There were damages to the car when I received it, which I had recorded and reported to the store, but I was still charged after swapping the car. I'm not sure if it's because of the damages initially recorded. I've reported this multiple times to the car rental service and am still waiting for a resolution. Overall, the issue remains unresolved. I will provide additional feedback later.

My daughter left her phone in the car which set off elsewhere after I dropped it. The staff quickly recalled the driver and returned the phone much to our relief. Thank you to Callum and his colleagues.

Acceptable, the process is simple

The staff is very responsive and nice, and the picking and return process are very smooth. They can allow us to pick the more suitable one for my family at spot.

Very excellent platform with user friendly and good response when I made some enquiry after booking

The car was very good and the staff was very helpful

Great app as always

We were two families who booked a Ford Focus but were given a 2-door Fiesta after waiting for a short while. We couldn't fit our luggage except on the front seats, and the other family had to wait for two hours to get their car. Meanwhile, two locals got their cars immediately upon arrival, clearly discriminating against Chinese customers. We will never book with this company again.

The car rental service was pretty good.

Seamus was very helpful on pick up. Would recommend Alamo in the future

Excellent service from Alamo, only 10 mins to get going, car new and nice, staff very friendly and knowledgeable, first class service, will use again.

Easy to book and good prices, will use again.

Efficient,friendly, helpful

Efficient