AVIS CAR RENTAL REVIEWS IN TURKEY

As a priority member, the air conditioning was already on when picking up the car. Excellent service.

I am writing this review after 3 years, and the memories are still quite clear. That's probably the charm of self-driving. The car was picked up in Antalya at the Avis counter, which is very easy to find in the hall. It took about 20 minutes in line, not too crowded.

The staff at the store was very friendly, efficient, and had no issues communicating in English. Everything was explained very clearly! The car pickup was very smooth!

Did not provide the reserved SUV, replaced with a smaller car.

Great service.

Picking up the car at the airport is very convenient, someone directly drives you to the parking lot.

The service attitude was very good. However, the price of the reserved safety seat and the second driver's fee were three times higher than what was requested at the time of pickup. After three flights, I was extremely tired and delayed nearly three hours at the airport. Problems couldn't be solved through international calls, so I was forced to pick up the car. The rental company promised to resolve this after I returned home, but after a month, they are still stalling. When changing the car at Sabiha Gokcen Airport, the staff couldn't speak English, and there was no formal return receipt. I had to struggle to get a handwritten note in the local language. This was still with Avis.

The staff for handling the paperwork, picking up, and returning the car were quite nice. However, the phone number for returning the car in Izmir was a Turkish automated message.

The rental company staff were very friendly. No staff available before 7am for car return.

Picking up the car was very convenient. However, upon return, it took a whole hour longer than expected. The staff at Nevsehir Airport kept saying they would arrive in 10 minutes, but ended up taking an hour. Luckily, I didn't miss my flight.

Like: I liked the car

Communication was a bit difficult due to language barriers.

The service attitude was good.

The pickup location is very prominent, you can see it right after exiting the airport. Since the reserved model was not available, they upgraded us to a BMW. The staff said I would love this model, and it was indeed very easy to drive.

Worried about unjustified charges after a month or two

Average attitude

Like: Helpful and quick
Dislike: The car rental area is only available if you are arriving on a domestic flight which means you have to go through security procedures just to access the counter for pick up and return.

Firstly, the work efficiency: communication at the car pickup was fine as the staff spoke good English, but it took about 30 minutes to be told to go to the parking lot where a staff member would be waiting. However, no one was there, and we waited another 10 minutes before a staff member slowly walked over, impatiently checked our documents, and then made us wait another 10 minutes for the car to arrive. The entire process took over an hour. Maybe others had faster service, but I had bad luck with highly inefficient staff. As for returning the car, I did so at an airport branch in a different city. The night before, the hotel front desk kindly informed me that a gate pass is required to enter the parking lot and should be provided at the pickup. We didn't have it, so I contacted the rental car customer service to inquire about gaining entry. They assured me that showing the rental agreement would suffice. However, upon arrival at the airport on the day of departure, I was denied entry without the card. I had no choice but to run several hundred meters to the return point to inform the staff and tell them I had a flight to catch, hoping for quick assistance. The staff was extremely cold and took their time giving me a card, which turned out to be expired. Fortunately, a kind driver used his card to let me in. By this time, I had less than 50 minutes until my flight. The return area was crowded, and despite my urgent pleas through the window, the staff remained indifferent and made me wait. Eventually, I had to drag a staff member busy with his phone to help me, who then lazily checked the car for another 10 minutes. The overall attitude was cold and seemed like they enjoyed seeing me stressed. Very unfriendly! I don’t know if this is common everywhere or just here. What should have been a perfect trip turned sour because of the lousy service at this branch, almost ruining my schedule! I’m too exhausted to complain about the rental car customer service’s wrong information and the general coldness and unfriendliness at Izmir Airport.

Very good

We returned the car a day early. The service was great and very convenient.