YESAWAY CAR RENTAL REVIEWS IN UNITED STATES

My only issue is that I forgot a pair of glasses in the car. I'm trying to recuperate them from YESAWAY. I hope they help me get them back.

Call the company upon arrival at the airport, and a shuttle will pick you up at a designated spot. It takes about half an hour. The car rental process is fairly quick.

YESAWAY was amazing. I've never used it before, but I will surely use it again. The only issue we had was with the gas tank when returning the car. Still waiting to hear back since I'm hoping not to be charged.

Car has exceeded my expectation. I was expecting a 2016 to 2018 model as was described on the site but I got a newer car and the rate was unbeatable. Didn’t get any hassle from the staff and the car was ready when I got there. Definitely gonna go with EasyRentCars and next time.

It worked great. Website was easy to navigate and understand. Most of all, all the info I need was there to make my experience at the car supplier hassle free from docs I need to what to expect from the staff. You got all your bases covered.

The customer service at YESAWAY is the best I've ever experienced in the rental industry. They were eager to help me get where I needed to go, and even ordered rideshares to ensure I made my flight.

Great site, wonderful prices.

The efficiency is very high compared to local companies in the US, and they are flexible in handling things.

Great service. Nice people, but if someone has to go back 3 times to get a good car then you should offer a full refund.

A great company. Wonderful service and great car.

The webpage showed that Sesame Credit exempts the deposit for certain cars, but after payment, the customer service informed us that not all models are exempt. The label for 'or similar models' was very unclear, and we only noticed it at the store when an employee pointed it out. Also, the insurance details were only explained in-store, indicating that insurance must be handled through the car rental platform. In summary, many details were vaguely described during the booking process, and full explanations were given only when picking up the car.

Probably the best and easiest process I’ve ever had renting a vehicle. Super organized, speedy, CLEAR, and professional. Will be back for sure.

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Warm and attentive service, and the environment is great.

Very clear explanations on the contract. No up sell for insurance. Car waiting for us.

very good service overall

all good

Did not arrive at the agreed time, very unreliable. Waited for almost an hour.

I previously used Yesaway and had a great impression, but this experience ruined it all. I won't choose this company again. On our last night, we stayed at the Hilton Hotel, which is on the way from the rental company to the airport. We informed the staff in advance, but they refused to stop. Later, we told the driver, and they still didn't stop, with a terrible attitude. There were only two of us in the car and no one else. Plus, I am a pregnant woman. We had to carry a lot of luggage to the airport and then wait for the hotel's shuttle.

The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there

All good

Convenient and fast

Everything else was great, with large vehicles for pick-up and drop-off, and the service was excellent! However, when we returned the car, we discovered that our child's safety seat had not been secured for the entire duration. When we picked up the car, they said they would install the safety seat for us, so we assumed it was done. But during the return, we realized it was just placed on the seat without being secured. We didn't double-check, but luckily the trip was safe.

From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.