“EXPERIENCE IN LA:ABOVE AVERAGE WAIT TIMES, POOR CHOICE OF CARS, AND PRICE GOUGED ON PETROL FILL”
About Europcar:8.0/10
I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES
1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX
2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX
3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE.
4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!
Booking platform is very good. One con to mention. When I wanted to extend the rent and wrote an email to qeeq, it took them too long to respond. That’s why I put 9 and not 10.
“Hassle free, smooth, better than expected. Value for money, good cars. Beware of upselling”
About Europcar:9.0/10
car rental was handled by Fox Car Rental, apparently they are partners. The service counters are fully staffed, I didn't need to wait in a queue. This was improved from few months ago where there was only 2 staff handling so many people queueing. But beware of taking the options at the counter. Road toll are not really necessary around Seattle for leisure trip. there's alternative routes
El edificio donde se situaba Europcar fue un poco difícil de encontrar ya que no está bien señalizado, pero el mostrador para realizar la gestión del coche si. Además, sigo sin recibir la devolución del depósito que deje como fianza del coche
At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way.
The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.
About QEEQ:10.0/10
Easy to use and good price options / clear instructions. Very user friendly
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