CAR RENTAL REVIEWS ON DOLLAR IN LOS ANGELES

When I picked up the car, they tried to sell additional insurance despite me already purchasing one.

The drop-off location wasn't specified clearly. The return in Las Vegas was on the fifth floor of a hotel parking lot. The instructions only provided an address, which was a hotel. Without reading other people's reviews, it's impossible to find! Unless you inquire in advance, but who would think the pick-up spot is a yard, and the drop-off would be in such a strange place?! I needed to return the car by 5 PM, arrived at the designated spot by 4:30 PM, but didn't finish until 5:30 PM! If there's a late return fee, I'll need to deal with you guys again!

Received a free upgrade. There were a lot of people when I arrived, but it's a big company, so it's understandable.

This company is fine if you understand English.

Terrible attitude

Pretty good

Both picking up and dropping off the car were very convenient.

Arrived at night with no queue, service attitude was mediocre, there was upselling.

The return process was very rough, and I was overcharged. There was a quarter tank of gas left, but they charged me for a full tank. They pre-charged for the tolls, then didn't check at the return and just took the full amount, over 100 dollars. I had to go to the counter to cancel it.

Satisfied

Quite good

As it was my first time renting a car in the US, the Dollar rental staff's unclear language caused me to end up with two extra insurances, a full tank of gas, and a daily fixed toll fee.

I felt I as decieved regarding the contract I entered in to.i rented a car intially for $36 dollars a day and after I changed the contract the rate nearly tripled.

Good

Very convenient

Renting a car was convenient. However, returning it was troublesome. Finding the return location was very difficult. It should be clearly stated in the return instructions.

Pretty good and very professional.

Excellent

They promised a refund for the toll device fee if not used, but there was no device installed and no refund was given. They also aggressively pushed various insurance policies, but fortunately, I had already purchased travel insurance in my home country and only after showing this could I avoid buying more. There are a lot of hidden costs, not as mentioned on the rental site. Scam! Awful!

I returned the car with a full tank, but they still charged me $57 for fuel and made me call customer service myself. Only refunded $51. Previously, they even tried to scam me by saying their fuel was cheap and to return the car with an empty tank. Absolutely shameless.