BUCHBINDER CAR RENTAL REVIEWS

Overall good, but the tire pressure light was always on, indicating a possible malfunction.

Waited in line for a long time, then didn't get the reserved car model, was told to wait half an hour, after half an hour had to queue again, was rudely told there were no other options.

Friendly service with great attitude.

The service was quite good.

I arrived at the Global Drive rental office at 7:30 AM. There were two staff members present; one was assisting a customer while the other was doing nothing. I waited in the queue for about 20 minutes before the idle staff member attended to me.

An Asian staff member had a very bad attitude.

Pretty fast

The staff were indifferent and extremely impatient.

The car given to us had issues, with two tires slowly leaking air, but the rental company insisted the car was fine. This caused our trip to be chaotic. Extremely irresponsible.

The queue at the car rental place was manageable.

Very stubborn

Like: .
Dislike: I booked a BMW X1, but was given a Ford Edge. Later found out that the Ford was not cleaned before handed to me. Also, the petrol tank was empty.

Didn't get the reserved BMW, got an Opel instead. Next time I'll just book a cheaper one.

I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.

Not many people, pickup was quick.

Quite patient, there were two staff members, and the queue time was not long.

After returning the car, I was charged an 86-euro cleaning fee. It might be because of the muddy rain. However, this is the first time I've encountered such a situation after renting cars multiple times. It feels like being ripped off, and despite sending an email requesting an explanation, there's been no response for a week.

This is an Austrian car rental company called 'Ajari'. After we followed the procedure for self-dropoff, they sent us two blurry partial photos, claiming there was a collision. We provided clear photos to prove that the car was in good condition when returned, and we also provided a complete video of the return process through customer service. The whole issue dragged on for nearly a month and is still unresolved. However, compared to Buchbinder customer service's 'I am ignorant, I am shameless, I am proud' attitude, DanShe from QEEQ customer service, with his professionalism and integrity, made me realize that if an individual's success is not a coincidence, then the rise of a nation is even more dependent on the integrity and efforts of countless ordinary people. We bought full insurance, and we thoroughly cleaned the car inside and out before returning it. It safely guided us through foreign sceneries, and we treated it with care. If the vague dark spots in the partial photo were indeed from the car we rented, why would I waste my time and energy proving myself? Compared to this Buchbinder company, DanShe from QEEQ demonstrated a spirit of dedication throughout the follow-up process, and the efficiency and integrity shown by other departments of QEEQ give us as Chinese people a reason to be proud. This deceitful 'Ajari' company wanted to make an easy 300 euros, not expecting to encounter a persistent and honest customer and a dedicated and honest Chinese car rental platform. The result is still pending, let's wait and see.

I was rear-ended in Vienna. I promptly sent photos of the scene and the police accident report to the rental company's email but did not receive any response. When returning the car, the staff said everything was okay and took the police report and accident information form. However, I later received an email about a damage assessment, and the 600 EUR deposit I paid when picking up the car has not been refunded yet.

Not many people, handled very quickly.