EAST COAST CAR RENTAL REVIEWS

The guy who picked us up from the airport was very helpful and even helped with the luggage.

The booking staff was so friendly and helpful. The whole process was very fast and well-run.

I like all of the chooses of cars available.

A relatively large local rental company. There's no on-site location at the airport, so a shuttle is needed. The store is not far and easy to find as it's on the main exit route from the airport. Confirming the terminal with the rental company is essential to avoid long waits. Upon arrival, you'll need to call them, so a certain level of English is required.

I read many reviews before and found mixed opinions about East Coast, which made me hesitant to choose this rental company. For instance, people mentioned that the cars are old, the staff provides poor service, and they push for insurance sales, etc. In the end, I chose the Collins St. location based on its convenience. After picking up the car, I felt confident in my choice! We arrived half an hour late, greeted the staff, and the lady was very courteous, possibly because it was close to the end of her shift, so there was no line. Since I didn't have the printed documents, I asked if electronic versions were acceptable. The lady said I could email them, which was very convenient. The pickup area was just outside in the parking garage, and the car was quite new. The lady showed us the car and explained how to pick up, return, refill gas, etc., and the process was very smooth! After driving the car for a few days, I found it to be very fuel-efficient, my first time driving a hybrid. On the return day, I refueled for $28. I'm not sure about other locations, but I highly recommend the East Coast Collins St. branch!

Excellent service and vehicle form East Coast.

Trustworthy and always price competitive.

Very satisfied

The car was too light, everything else was fine.

The car was in good condition.

Overall acceptable. The car was quite new with just over 7000 kilometers. When I called after arriving at the airport, no one answered, so I went directly to the bus stop to wait for the shuttle, which was a very bad experience. Returning the car was straightforward; just drove into the return point. The staff didn’t say much, and I haven't received the bill yet. I'll check if there are any extra charges once it arrives.

It would have been helpful if the counter staff in sydney had told us about where to drop the car in Brisbane. We found the drop off point off airport quite by chance, which saved us driving to the airport unnecessarily.

Very satisfied

Satisfied, but they deducted 1000 AUD, and it supposedly takes 28 days to refund. That's too long and inconvenient.

The staff at the rental location are very diligent; they took photos of the entire car both inside and out when I returned it.

Told prior to booking 2 large suitcase of about 80cm fits. It doesnt fit well unless you take the trunk cover off. Sharing as fyi in case you rent this and habe 2 large suitcases with you. Luckily one of our suitcase is 78cm one is 82cm so we placed wider one first then the smaller last. Had to wiggle few times for the trunk to close. Had to drive it with several bird poo on its moon roof, first stop seen myself wiping it off. Thought the crew handing me the car could’ve done a quick one min to wipe off. I didn’t mind doing it but scored rightfully as received so hope they add the consideration for the next customers if they want a 5star clean score. Ultimately all the staff we dealth with was very friendly and supportive so thanks again heaps ! We will rent again and hope its a 5star clean next. Cheers

I was a bit disappointed to see it was a Suzuki Swift at pickup, but the car had low mileage and was relatively easy to drive, especially for a foreign trip.

Quite satisfied.

Simple and efficient

The counter staff was adamant that my AXA insurance was inadequate and I wouldn't be covered for any excess in case of a claim, was coerced into paying a higher pick up premium before we could leave

The online booing platform was great yet I didn't receive the price drop guarantee offer

Excellent service from both the QEEQ platform and the EastCoast Car Rentals in Australia.

The pickup and drop-off process was very smooth, the staff had a good attitude. There weren't too many people, and the efficiency was high.