Terrible rental company. It took me 40 minutes to complete the process even though I was the first customer in the morning. The front desk was a Black woman who clearly discriminated against Chinese people; she was very impatient. When she saw I had reserved a BMW 3 Series, she immediately said they didn't have any BMWs available and offered me a Renault instead. This was the first rental of the day, and I had seen a row of 3 Series and 5 Series cars in the parking lot. I asked if I could at least get an A3 or a B-class car, but she refused. When returning the car, another Black woman was extremely strict, the strictest I've ever encountered while renting in Europe. She inspected the car multiple times and even asked where I last refueled, requesting the receipt. Overall, this is a very small-minded company. No idea how the Madrid branch has such high ratings.
“No pre-check in available so waiting 15 mins in terminal to arrange collection. On return poor signs”
About Budget:8.3/10
Pre check in so not having to spend 15.20 mins at airport reconfirming all my info which you already had on the booking. Poor information on return process... Office closed so had to go to terminal and then told to return to car park and put keys in drop box. No clear instructions and time wasted on my side
fue exacto al contratado en la pagina, solo tuve que dejar 75 euros por deposito de combustible
About QEEQ:10.0/10
excelente para rentar vehículos. sería bueno que especifiquen que empresa requiere tarjeta de debito o cuales solo descrédito, en países distintos (colombia por ejemplo)
They added a glass insurance and roadside assistance without my consent, claiming they were necessary. They also pre-charged for fuel, and I haven't received my refund yet despite returning the car with a full tank.
Zuzuche is honestly a huge scam. I do not recommend anyone using it. The rental company scammed me for over 300 euros. When I reported it to Zuzuche, all I got was customer service shirking responsibility. After this review, I am uninstalling this scam app for good. It is truly a rip-off, and the customer service is utterly useless, constantly shifting blame. I spent thousands of RMB to learn this lesson, so everyone, please do not rent cars from this platform. Remember, do not, do not, do not! Use foreign apps directly; this platform is unreliable. Unreliable, unreliable! Important things must be repeated thrice! Wealthy folks who don't mind wasting money can ignore this real review, but I cannot, as I have to watch my budget. Hands down~
Both renting and returning the car went smoothly. There was no push to buy insurance. We had a minor scratch when returning the car, but the staff didn't charge us for it, which was a relief.
Good process. Satisfied with vehicle. However still waiting for funds to be returned back to bank account 10 days after drop off despite staff stating that everything was fine.
“I was a difficult costumer with loads of demands and questions and everyone was great, polite and fr”
About Budget:9.7/10
I was a difficult costumer with loads of demands and questions and everyone was great, polite and friendly
About QEEQ:10.0/10
Easy, all the filters and I to I needed. Costumer service with the chat was awesome without having to wait for an assistant... It was great: quick, smooth and friendly. 6 stars service
I had booked the Volkswagen Touran, but seeing that there were 6 of us ( 4 ladies, which meant there would more shopping along the way, hehe) plus the amount of luggage we had, the lady at the counter was very helpful and gave us the more spacious Mercedes Vito. We had a very comfortable ride throughout our journey in Spain & Portugal, thanks to that lady at Budget.
The car was in very good condition despite high mileage. It drove smoothly, indicating good maintenance. The front desk and return staff were very professional, dedicated, and had great attitudes. They patiently explained and introduced the services to me.
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