“If only the service in AVIS/BUDGET matched that of Easyrentcars.com”
About Budget:4.7/10
Car was not as advertised or even remotely similar, of the model I chose not one was in car park for days meaning they simply were not truthful about range, car was damaged & in poor condition
I was charged more than agreed price by 110 euros for no reason
Picking up car was long & painful and returning car was nightmare with again long waits & total chaos, I returned car full of fuel but was charged again regardless - altogether disappointing experience
About QEEQ:10.0/10
Easy efficient service with pleasant follow up & communications, good service and simple to follow instructions - overall a 5* service
Spanish siesta time is frustrating! I chose to pick up the car at 1 PM on Monday, April 22nd. The booking showed that the store's operating hours were 8:00-21:00. When we arrived at the store with all our luggage at 1:05 PM, the doors were closed! There were no signs indicating a move or closure. After waiting a bit, we met a man who seemed to be returning a car. He informed us that it was a local holiday and the store was closed in the afternoon. Monday, holiday? I couldn't believe it and quickly checked online, discovering that April 22nd was Easter Monday in Catalonia! How would anyone not local know that?! We contacted the car rental company's international hotline, and after some negotiation, they arranged a taxi to another rental company at Barcelona Airport. I had booked an Audi A3, but the company’s new order was for a Golf. The staff said the car they provided was cheaper than the one I initially booked. They promised to refund me the difference. However, to my dismay, I was later informed that they could only refund the base car rental price after deducting the insurance. As a result, the base rental for the Golf was actually more expensive than the Audi A3! The case is still under appeal. My advice is never to rent a car from a city store in Spain; their operating hours are too unpredictable. The car rental company is also highly irresponsible!
They added a glass insurance and roadside assistance without my consent, claiming they were necessary. They also pre-charged for fuel, and I haven't received my refund yet despite returning the car with a full tank.
The picture on the website did not reflect the car. I was expecting an Audi A3 saloon but instead Audi A3 compact. I would have preferred to have used the car I was expecting.
“Long wait at counter but eventually had a very nice car”
About Budget:8.3/10
Arrived at counter at 11.20pm and kept waiting until 12.30am as there weren't enough staff available for the number of collections (Avis & Budget). There was no option to check in using a kiosk machine. After complaining about the long wait I did receive an upgrade in car class.
The staff were very friendly when renting the car. After returning it, I found my wallet had slipped between the seats and I forgot to take it. I went back in the afternoon to find it, but they said the car had already been rented out again and that they couldn't contact the new renter. The next day I went back again, and they said they had contacted the new renter who claimed there was nothing in the car. I believe they didn’t actually look for it and simply didn't want to deal with the issue. I'm sure the wallet fell in the car and they just didn’t care. Very disappointing.
“Easy car rental process...as the company name says!”
About Budget:9.0/10
Car was great, they gave us a bigger car, small SUV. Paid more in tolls in Portugal as they count small SUV's as class 2, which means 3 times class 1, regular sedan! Also there was an additional airport charge.
I had booked the Volkswagen Touran, but seeing that there were 6 of us ( 4 ladies, which meant there would more shopping along the way, hehe) plus the amount of luggage we had, the lady at the counter was very helpful and gave us the more spacious Mercedes Vito. We had a very comfortable ride throughout our journey in Spain & Portugal, thanks to that lady at Budget.
I didnt received the contract(the told me the will sent it by mail but the forgot)
When i received the car the lady at the counter spoke Spanish with me..I don't speak any.
When i brought the car back the service was just perfect.
1. The rental process is clear and well-organized. The return process is simple and fast.
2. The rental and return locations are very obvious and clear.
3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)
Complete rip off - had paid a good/fair price through easyrentcars but then was stung by insurance at Budget. £3k premium to pay for ANY damage to the car with fire/theft cover or large daily amount to pay in order to waive any possible fees. No other options.
“Very smooth but be prepared to wait s long time.”
About Budget:9.0/10
Waited over an hour at the pick up counter to get my rental that I prepaid online. And then waited another 20 minutes at the pick up location for the vehicle.
Budget accepted the booking and had my flight arrival time but when I arrived at the office it was closed leaving me stranded and having to book another car through Sixt who were extremely helpful and claimed it often happened with Budget. Other customers were also stranded in the same circumstances.
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
A.Jowett
-
-
-
-
View more >J.Lalande d'Anciger
-
-
-
-
View more >Yvonne Carllyle
-
-
-
-
View more >Salome Wheeler
-
-
-
-
View more >E.French
-
-
-
-
View more >S.Woods
-
-
-
-
View more >Robert Field
-
-
-
-
View more >A.Walker
-
-
-
-
View more >V.Iliev
-
-
-
-
View more >Mike
-
-
-
-
View more >B.Sarwan Singh
-
-
-
-
View more >N.PETROU
-
-
-
-
View more >Maud Lynd
-
-
-
-
View more >S.Riley
-
-
-
-
View more >M.Donoso
-
-
-
-
View more >Gustave Malory
-
-
-
-
View more >Norton Simpson
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >K.Byrnes
-
-
-
-
View more >Car hire Brands Ranked In Spain
Pay for Car Rentals with Crypto