CAR RENTAL REVIEWS ON EUROPCAR IN MADRID

The service attitude was generally satisfactory, but the work efficiency needs improvement. The condition of the provided vehicle was too poor; it broke down twice on the road, requiring two replacements, which delayed our trip by two days. Additionally, the front bumper fell off once. An unjustified deduction of 400 euros was made due to the vehicle's own issues, without any explanation or receipt, and it's unclear if further charges will be applied.

No fuss, good attitude

Many people picking up cars at night with only two counters, but the staff was very friendly and patient in their explanations.

They use a number ticket system for queuing to pick up the car. There were quite a few people, but since we could sit and wait, the overall pickup process was smooth.

I have previously rented cars from Sixt, Budget, Hertz, etc., and had great experiences. However, renting from Europcar this October was frustrating. In February, I rented cars from Europcar at Madrid Airport in Spain and Tangier Airport in Morocco through a rental company, bought full insurance, and paid in full. On October 4th, when I picked up the car at Madrid Airport, the Europcar employee did not recognize the rental company or the full insurance. She insisted that I either: 1. Buy additional insurance, or I would be responsible for any damages. I refused adamantly. 2. Pay a deposit of 331 euros, otherwise I couldn't pick up the car. Reluctantly, I paid 331 euros with my credit card. (I had a similar experience at Tangier Airport in Morocco.) When I returned the car in Algeciras, Spain, the return location provided by Europcar did not even exist! After much trouble finding the correct return location, I missed the free shuttle bus provided by the ferry company (I had already purchased the ferry tickets) to Tarifa. I had to pay 33 euros for a taxi to rush to the dock before the ferry departed! Would I dare to rent from Europcar again?!

The Madrid branch is generally okay.

The queue was a bit long. Rental and return services were together, which was a bit chaotic.

Very good, everything went smoothly.

Very good

The store is small but the staff are very helpful, and they even drove the car in for us

Insurance is too expensive

I suggest avoiding picking up the car during peak hours, the wait is too long.

The car had a minor issue; the diesel vehicle required AdBlue. When we encountered a problem during the trip, we handled it at a repair shop. After coordination between QEEQ and Europcar, they proactively refunded the repair cost and apologized after we returned the car.

The car was relatively old, and the temporary upgrade fee was quite expensive, almost double the original price.

The lady on duty was very stubborn. We arrived two hours early and wanted to pick up the car early and return it early, but she refused, saying the price would be different if we picked it up early. Who is she trying to fool? We had to wait until her shift ended. Then a young lady helped us pick up the car early, and we also returned it early. It felt like the first person was either unfamiliar with the job or discriminating against Chinese people. I strongly complain about someone called Sevilla.

They forced us to buy insurance and kept insisting we upgrade to a better car. They just gave us a contract and made us sign.

Very convenient

There was a girl at the car rental company, I forgot her name, but she was very nice and I liked her a lot.

Average

They push for insurance sales and cannot help with traffic violations.