CAR RENTAL REVIEWS ON EUROPCAR IN BANGKOK

They were expecting us, the car was ready in front. Staff even helped with the bags.

The car broke and we have to call 10 times different numbers explaining each time the issue. Some people on phone were only speaking Thai ! We lost 4 hours in the hotel waiting for people coming to repair the car and could not do what planned ! We had no refund from the Europcar

Please keep commitment.

I ‘m feel good for service and hope Easyrentcars keep this and have new campains

The procedures were simple and the process was clear.

Charged extra once

I forgot to bring my credit card and couldn’t use cash instead. Terrible service, and they didn't refund my money.

Very good also good.... cheap price

Very good also good.... cheap price

I picked up the car little early so had to wait but still my car was delivered to me before time

Would have preferred Nissan Almera which was what drew me to rent here. But was issued with its equivalent of Toyota Yaris which wasn't too bad but slightly disappointing.

I think this have some problem on air conditioner because it’s alway have some wind but not cold. I must turn maximum on every position but it doesn’t improve.

They did not force us to buy insurance. We simply selected whether we needed it or not. The staff were very courteous, and the procedures were straightforward. I only needed my driver’s license and a translated copy, which did not even have a photo or signature. The customer service did not give us any trouble and immediately helped us make copies and process everything.

They didn't force us to buy insurance; they just asked if we needed it. Their attitude was always very good, and the procedures were simple. I only needed my driver's license and a translation, which didn't even have a photo or signature. The customer service was helpful and just made a copy for us and processed it immediately.

Good service, but the location is a bit hard to find. It would be great if there is a sign to inform customers where to pickup. It will be awesome

Excellent. Fast response to help me to arrange to new pickup time

Acceptable.

Accused me of causing vehicle damage and deducted money without listening to my explanation, with a very bad attitude!

Not too bad. Although car has some scratches all over but it’s still in good condition. Easy to find the counter and overall quite smooth.

You could return the deposit (excess) quicker than one month. I pre-paid $200 (car and insurance) then you took another $400 off me ... which I was told will take a month to get back to me. This is unacceptable - you are fast to take and slow to return. Just not good enough, Europcar and Easyrentcars.

I had been following this rental car company for a while, thinking I had found a good platform for overseas car rentals. I had rented cars through apps abroad before, but this was the worst service experience I've encountered. I forgot about my reservation on the rental day, and nobody contacted me the entire day. When I finally remembered around the return time and called customer service, they told me to contact the store. The store then told me to contact customer service. Ultimately, neither took responsibility, and they said they had no obligation to remind me about the reservation. This was just a case where I paid but didn't pick up the car. I can't imagine what would happen if there were an accident or collision in a foreign country where I'm unfamiliar with the surroundings. With this kind of problem-solving attitude and approach from the rental company, what could I do? I decided to just consider it a loss and uninstalled the rental app. I advise everyone to use a reliable platform for overseas rentals to avoid finding yourself in a situation with no one to help in case of an emergency.

No Chinese language service, communication was not smooth. Cannot use someone else's credit card for deposit, had to pay an extra thousand.

A small scratch on the front bumper cost 8000 Baht! Ridiculous.