RECORD GO CAR RENTAL REVIEWS

Record Go absolutely awful experience, waited 2 hours to pick up car at Palma airport Majorca, sooo disorganised Never again and would never recommend

I am in dispute for 32. 26 Euros for service and refueling , I returned the vehicle with full tank and clean

Will never use again terrible rip off I'll stick to hertz

This company was a total scam. They didn’t honor the voucher and charged me several additional mandatory items. We waited over two hours to rent the car. When we said we wouldn’t pay the additional fueling surcharge since we were returning the car full of fuel they said they would cancel the reservation but not refund our money. Worst rental experience of my life. These guys are criminals.

Машина чистая, новая (пробег около 13 тысяч), без повреждений. Всё прошло отлично.

My personal items got stolen from the car in Marbella. The really strange thing is that the car was locked. There were no signs at all of damage due to someone breaking in the car, as if they had a key and simply opened the car themselves. I had theft waiver insurance coverage, does this cover the loss of my personal items such as laptop and cash?

Unfortunately, very bad experience! The company didn't ask me with full fuel policy I would like to go. They put me in full/empty fuel policy, it means a clearly a ruse that benefits the renatal company. I payed 123.38£ fuel deposit and and they give me back only 78.48£ eaven if returned the tank full. What happened with the 45£? It is the cost of the policy full/empty ! It was ridiculos. Please, try to avoid this company or ask for a full/full fuel deposit.

This was a fantastic experience! The only thing a little confusing was finding the pickup spot for the van to take us to the agency but once that was done the rest was a breeze. Patricia was very helpful! She set us up with a great diesel car and explained everything very well. Overall wonderful experience! We'll definitely be back when we return to Sevilla

Je me suis fait envoyer chier quand j'ai voulu récupérer le véhicule lorsque j'ai découvert que c'était une Fiat au lieu d'une Ford Fiesta comme ce qui était prévu le monsieur était pas content mais il a quand même fallu qu'il s'occupe de ce problème. On a profité du fait que l'on ne comprenait pas la langue pour nous rajouter des options qui n'était pas au début du coup nous avons payé 234 € une location de voiture au lieu de 100 pour 5 jours.

Le tarif donné à la base n'est pas ce qu'on se retrouve à payer vu les options (sur lesquelles je n'ai pas eu le choix) associées à la location. Par contre, personnel parlant français au comptoir, ce qui a été un plus.

I pay for all insurance and for gps in the end of drop off thay charge me moer 35 euro for gps and insurance its not ok

They push you into buying their own insurance or fast track even if you have super insurance which includes excess fee for the vehicle. The company pushes you to buy either their insurance or pay the entire excess deposit in advance. To avoid large excess being charged poor customers have to buy their insurance.

Terrible service at counter, unable to help to extend booking by a day resulting in having to return to Palms airport the next day to pick up a new car. Counter unhelpful and dismissive. Accused me of being rude when she was prickly, unhelpful, curt and rude about me to her colleague in Spanish

Easy website and app to use

Very attentive staff that was very friendly. We left our 2 year old's stroller there and had to come back. They were very accommodating.

The wait to pick up was extremely long despite there being many staff members working at the time and not very many clients.

It was not clear during the booking process that there would be a mandatory 28 euro fee for refilling the petrol tank, even if we returned the car will full gas.

Friendly and helpfull

Correct, car as requested

The counter staff were friendly and helpful enough. However, they were trying too hard to push the breakdown cover and additional insurance, which we didn't require.

the booking was very smooth and easy, I didn't use the price drop guarantee as it was only a short term low price rental.

Front desk answered all of our questions and tried to be as helpful as possible. They were fantastic! The car had some brake trouble which at times was really scary, some dash warnings would pop up from time to time which were a little alarming, and the gps does not recognize addresses so you have to manually look for the destination on the gps map which is tough if you don’t know where you’re going!

The car was god value for money and we had no issues with the car through the whole hire period. Not all marks on the car at the point of hire had been marked on the paperwork but were on the iPad the staff were using. So this slowed the process down at pick-up. On return, the staff were extremely fussy about the condition and in particular the interior of the vehicle. Based on many years of car hire experience, I had never paid much attention to the interior condition at pick-up but small stains on seats were identified that i had trouble explaining away and this on a 40k miles car. Advice to future hirers - be very cautious of condition at pick-up.

Never used Easyrentcars before but will certainly check them first next time. Great value.

Awful counter staff. Over an hour wait on pick up. Air conditioning in car broken. No Bluetooth or Aux set up in car. Terrible company.

They did their job.