CAR RENTAL REVIEWS ON HERTZ IN MUNICH

The staff at the shop were very patient and attentive. They gave me a Mazda 5 diesel SUV with a larger trunk space when I showed my membership card. The car was equipped with GPS and was very new, making it easy to drive all the way.

There are many branches, the car was in excellent condition, almost new. Picking up and returning the car were very convenient.

Picking up the car is very convenient, but there might be a queue. During the peak summer season, the counters are a bit few, and self-service pick-up is not available.

Luxury upgrade!

Great, very clean, and the staff were very friendly.

Just outside the airport gate, very convenient. The staff at the store speak excellent English, so communication is seamless.

Hertz at Munich Airport has many customers picking up cars, but the staff is very friendly and does not aggressively upsell. They upgraded us for free to a Volvo XC90 diesel, which has plenty of space. If you only have two pieces of luggage, it can seat seven people. It comes with a built-in navigation system with both Chinese and English subtitles; the English version is more accurate and has a wider search range. The car was brand new with excellent performance, providing a superb driving experience.

Picking up the car was smooth. There was no E-Class available, so we chose a Volvo V60. The car is not big, but it is very stable on highways and has strong diesel power.

It wasn't hard to find the HERTZ counter at Munich Airport, and there weren't many customers at that time. The staff's service was attentive. However, we were surprised to find a spending trap set by HERTZ staff in Munich: On May 20th, we prepaid over a month in advance for 12 days of rental and super insurance through Zuzuche. To be extra cautious, we also bought 13 days of coverage from Worldwide Insure that included Deluxe EXCESS (covering road assistance, tires, glass, roof, and chassis). We arrived in Munich on the morning of July 6, went to the counter to handle the formalities, and provided the rental contract, pickup voucher, driver’s ID, notarized documents, and even the Worldwide Insure email confirmation and insurance policy to the staff. The service agent did not ask if we needed additional insurance. He ultimately gave us a credit card receipt totaling €641. We were unclear about the charges but asked the staff who said it was a pre-authorization and would be refunded later. So, we signed and picked up the car. After returning to our home country, we waited for the refund. Following several emails and phone negotiations, we found out the forced charges on the receipt included: 1) Estimate of charges includes Unlimited Kilometres €134.50; 2) PERS Glass & Tyre €117.00, plus a tax of €48.75, totaling €305.35. HERTZ refunded us €50 and then ignored us. The HERTZ store at Munich Airport definitely deserves a poor rating. HERTZ staff did not ask if we needed to purchase the insurance and took advantage of us not having the time to scrutinize the receipt, causing us unnecessary loss. This is a serious act of deception.

Hertz is quite popular, so the line was a bit slow. They gave us the same model we reserved, and the service was very attentive.

Average service, short wait times, new vehicles

The location is easy to find, but the rental office and the car storage area are not in the same building, requiring a walk of about 300 meters.

The car was in great condition, worth its price

The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.

Quite convenient, not too crowded.

The return location is hard to find.

Highly skilled and enthusiastic service!

Renting a car at the airport is very convenient, and the staff have a good attitude.

The staff at the store were friendly, the car was relatively new and performed well. However, I originally rented an Opel or a similar model, and the store gave me a Fiat 500X. Is that in the same category? Was it an upsell? During the return, the staff mentioned a tire scratch and a tiny paint chip on a mirror. I believe these were pre-existing, as I had no incidents during my trip. Unfortunately, I didn't notice them during pick-up.

Quite good