HERTZ CAR RENTAL REVIEWS IN GERMANY

Completely satisfied

Extra charges and taxes are very high!

1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.

Pickup and return were very convenient. It took a while to find a place to refuel at the airport, but everything else was great.

We were promised a 7-seater MPV, but got a 7-seater SUV instead. With the third row of seats up, we couldn't fit any luggage. They helplessly said there were no other cars available, not Hertz's fault.

Not very attentive to Chinese customers!

Terrible Hertz! I rented a Volvo V40, similar models displayed were Audi A3 or Volkswagen Golf, without navigation. The front desk didn't give me these cars, only Citroën C4 and Ford C-Max as options, both with built-in navigation. She didn't tell me that the built-in navigation had additional charges. When I swiped my card, I specifically asked if the amount was only for the deposit, she clearly said yes. But in the end, they charged me 204 euros for the navigation. I have my own Chinese navigation, why would I need theirs? This is outright fraud, misleading users. Disgusting!

They provide many customer service representatives, making the location easier to find.

Good car, clean, great service

Pretty good, the procedures were very fast.

Service experience

Waited for a long time

Quite good

The booking was confirmed, but there were no cars available upon arrival.

Quick and convenient

The booked BMW 3 Series was unavailable and downgraded to a Peugeot 308 with five seats. The staff initially had a poor attitude and tried to make me accept the downgrade by offering a half-tank fuel return. Later, after contacting Rentalcars.com customer service, Hertz finally admitted the downgrade. Currently waiting for after-sales compensation.

No car available, given a Nissan

The staff had a very good attitude and were knowledgeable.

I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.

No contract provided during car pickup. They directly charged my card and then asked for my signature on the itemized bill. Extremely unprofessional behavior.