HERTZ CAR RENTAL REVIEWS IN GERMANY

Excellent service. We booked an E series, and the staff saw we had big luggage and upgraded us to a larger car.

The staff were very nice.

They could not provide the vehicle as per the contract and transferred us to AVIS, promising to refund any extra costs. In reality, we incurred significant losses and the other party did not offer any compensation.

Waited in line for almost two hours, only one staff member was handling service, the queue was about 50-80 meters long.

Did not specify the required gasoline type, leading to unnecessary detours.

Extremely satisfied with the rental experience. Looking forward to the next time.

There's only one receptionist in the store, and customers appear more patient than the staff who are not very patient in answering questions.

Do I really have to write a review? I'm too lazy to do it.

Very good rental company. The car was very new.

The waiting time was over 30 minutes, and they didn't have the V40 I reserved, so they immediately upgraded me to an Escape SUV.

The car I got was not the one I reserved.

I hope everyone can be punctual. Arriving on time at the counter will be quick, usually within 15 minutes. The counter staff is friendly and not verbose. Once asked if you bought full insurance, they won't recommend it again. I walked from the long-distance train station to terminal 1 to pick up the car. The route is a bit long, but there are many signs. If you plan to go to another country, be sure to mention it in advance. It should be noted on the receipt and the fee charged. Otherwise, you need to find a Hertz location near Germany to add to the contract before leaving the country, which can be inconvenient.

Scam

Had to wait quite a while. The pickup location is a bit far, and you have to find the car yourself.

Out of nowhere, they requested some number, and even after calling the car rental customer service, they couldn't figure out what number it was. It took more than half an hour without providing any number before the rental was completed. I still don't understand the whole situation!

Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

We arrived at the scheduled pickup location before the reserved time, only to be told that our reserved car had been returned to another location by the previous customer. We were told to pick it up ourselves from the other location. The staff showed no sense of responsibility, with an attitude like, 'Just go get it yourself.' We had no choice but to take a taxi to the other location, and we are still negotiating compensation with the car rental platform. Despite agreeing to return the car to our scheduled drop-off point, we were charged a one way fee again when returning it, with the staff's attitude being consistently poor. It was a bizarre car rental experience with chaotic management and no sense of service. By the way, the store is actually Hertz.

Scam company! They deducted over 500 euros claiming I didn’t provide a fuel receipt. Zuzuche made no effort to resolve the problem and kept asking for the fuel receipt even though credit card records were provided. I drove just 400 kilometers and refueled for 70 euros, so why deduct over 500 euros? Zuzuche's reason was that fuel and labor are expensive abroad. Ridiculous! It’s fraud against consumers!!! Check Zuzuche's contract; every clause says they’re not responsible. Rent directly from a car rental agency! Never use Hertz, never use Zuzuche! The intermediary always sides with the car rental agencies, ignoring consumer rights. I will defend my rights!

I asked for a diesel version, but they gave me a Volvo XC60 instead. The space is ample, and it easily fits three 26-inch suitcases with room to spare.

We had arranged for a child seat, but the service staff did not prepare one and just borrowed a poor quality child seat from another company.