CAR RENTAL REVIEWS ON SICILY BY CAR IN MILAN

Overall satisfied. They did try to upsell their insurance, but their attitude was good after I declined.

I got a proposal to rent an electric car for the same price. I really enjoyed these possibility. Thank you

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The service of this company is extremely poor. After chatting with some Italian customers, almost none of them rent from this company. You must find the local address on Google Maps and have detailed address information matching the ID number. How can Google Maps have all the domestic data like Baidu Maps? This whole mess took an hour.

I will choose this company again next time, very efficient service

Good and Quick service. Till now fully satified

Perfect with app; lowest prices

The car was supposed to have a full tank but only had a little over half. I tried to reach them to inform them but could never get through.

Great service. Fast and easy.

Had to pay an extra 45 euros because I checked in after midnight, but it was due to waiting for the previous customer to finish their procedure.

I kindly got a free upgrade to higher class

Good company. Thanks a lot.

Geed reservation. All perfect.

The prices are relatively reasonable, there are plenty of cars, and the staff are quite decent.

Carefully check in absolute details your vehicle conditions upon pickup, as at the return they will look for ANY paint scratch which was not documented. They did find very light scratches made by vegetation on the car which hard to spot and not noted on the original contract, luckily I had pictures of all the car body parts and could show them it was present. I suggest you heavily document the car condition using the same method, they have little leniency on ANY damage

Just great !

This car rental experience was very unpleasant. This company is not only fraudulent but also extorts money! I had prepaid for full insurance through the rental platform and showed the printed proof to the driver. When renting the car, they mentioned a deposit and charged my friend's credit card 501.73 euros. Unfortunately, I wasn't present to see the so-called 'contract,' and my friend, who signed, didn't understand it at all. A nearby Italian speaker confirmed it was a 'deposit.' However, only 200 euros was a deposit; the remaining 301.73 was for additional insurance and handling fees. Upon returning the car, there was no settlement receipt provided, and when I asked, they only said the deposit would be refunded in two weeks. We returned to our country on November 8th, and in December and January, the credit card was charged two separate amounts of 61 euros. After contacting the rental platform, I was informed these were violation handling fees by Sicily By Car! Note that these were just administrative fees and didn't include the actual fines. After persistent inquiries, the platform managed to get details on the violations—time, location, and reasons. While we don't dispute the fines, the rental company charging 61 euros per ticket as a handling fee is outrageous! The platform mentioned this is a common practice among Italian rental companies due to high labor costs. I consulted a friend who was also fined by an Italian rental company, and he said Sixt clearly charges 22% of the fine amount as an administration fee! Sicily By Car, where did you get the 61 euros from? They claimed it was stated in the contract and have the right to keep charging without limits from the credit card because of the signed agreement. I want to emphasize that I have been mostly satisfied with the platform’s follow-up since I lodged a complaint on December 2nd, but without a regulatory system for vendors on the platform, how can rental customers feel safe? This makes renting through the platform no different than renting directly! You can't justify it by saying you earn little from each rental. One last thing: the girl who helped me with the follow-up was very responsible, but there are many issues she can't solve! This is a problem with the platform's mechanism!

The drop off point was not clearly reported by Sicily by Car and it took a while to ask and understand where to go

The drop off point was wrongly reported by EasyRentCars and it took a while to ask and understand where to go

Aircon didn't work ,but the car was clean, and economical

Helpful when I had to change the pickup time

Too many unnecessary upsells for other vehicles. Booked the car so early but it's never available, always trying to upsell you on other cars, insurance, and additional services. In the future, better to automate it and avoid dealing with people.

When returning the car, there was a scratch. I said it was there during the inspection, but they disagreed. I was in a hurry and didn't want to argue, so I paid the rental company's charge of $386. After paying, they gave me a piece of paper asking why there was a scratch. I wrote, 'I don't know why there's a scratch. I believe it was there when I rented the car.' The rental company staff questioned why I wrote that, and I said that's what I believe to be true. She told me in my face that she didn't need the paper and crumpled it up before throwing it in the trash. Additionally, I received a 5-seater Tiguan, which is not listed among the vehicle options provided. Please check if the Volkswagen Tiguan 5-seater falls within the type I rented, because I believe it is not in the same category as the BMW X5. I formally lodge a complaint with Zuzuche against this rental company. Please investigate.

Sono sempre gentili e veloce

Tutto bene

Very satisfied with their service, the car was impeccable and it was as same model as advertised, so we could enjoy the Italian summer with this Italian convertible car!

All good! Thanks for a nice price!