CAR RENTAL REVIEWS ON SICILY BY CAR IN MILAN

The vehicle wasn't checked for ADBLUE upon delivery, which caused it to not start. The roadside assistance was extremely slow and poor – waited 5 hours. They claimed to have emergency assistance, but I had to call a taxi myself and was promised reimbursement which never happened.

I arrived a minute after midnight at their office, had to wait in the queue anyway, and the was made to pay 45 Euros for "out of normal hours" pick-up of the car (i.e. past midnight). Pathetic...

Extremely slow service, it took two hours after arriving to finally get the car. No easily visible signs anywhere at MXP, which made both pickup and drop off even more frustrating.

Average

Very helpful and friendly guys at drop off place.

We paid in full for this car, but when we arrived at the rental location, they had rented the car to someone else without contacting us. They forced us to pay an extra €141 for a different car, a Peugeot, which was worse than the Ford! The reason given was that we were late! There was no prior notice that the car would not be held if we were late. They just wanted to charge more money! I just want to ask, if I book a hotel room at full price and arrive late, is the hotel room given to someone else?

Very poor service, changed the car three times, all had issues, and the vehicles were very outdated, over 80,000 kilometers, noisy, and extremely dirty inside.

Well organized at the Reception, Veronica if I'm not mistaken, they were expecting me, got Fiat 500L instead of Ford Fiesta in few minutes I was done by the reception but had to walk 300 meters to the parking in order to pick up the car.

It's my 4th time in a row I am renting via EasyRentCar & I did recommend it to many of my friends.

Everything was great.

I dropped my earphones in the car, and they refused to return them. The service attitude during pickup and drop-off was poor; there was impatience due to the language barrier. They push their insurance in the store, and it's awkward if you refuse.

Too many people, waited for an hour

Good service attitude

Quite slow service in picking up point, the car was not ready to be taken.

All very well.

They were a bit slow and a bit aggressive with up selling insurance.

Great!

I received a Romanian made Dacia car even without parking sensor a model of 5 years a go , even if the car was new with low kilometers on the records It’s true it was saying ford siesta or similar but the Dacia even if new car was an old model All other was fine, maybe they guess I was the one to give a unwanted car , as I see other Ford Fiesta and in the similar range several cars It’s the second time I use Sicily by car the previous one was fine this time I am not really satisfied only for the car received, such car shall not new be there ! I am not sure I will use them again as with this experience I am but discouraged

Easy and fast as always , will re use them

Although the pickup time was slightly long, overall it was pretty good. The car was quite new.

Given nice choice of vehicles in class. Good service.

If it can provide longer rent over 28 days will be better

The overall service was pretty good, but the pickup time was a bit long, probably over an hour.

The Best company from value for money point of view

easy to book and good prices