Des voleurs ! Attention à bien faire l'état des lieux au départ et à la restitution (ils rechignent à le faire)... Résultat : ils facturent des frais de carrosserie conséquents.
Aujourd'hui, je leur demande d'envoyer les photos correspondant au sinistre... Ils m'envoient les photos du pare-choc arrière alors qu'ils me facturent la portière arrière droite (qui était intacte !). Bref, il vaut mieux payer un peu plus cher avec des gens honnêtes. Un conseil, fuyez Goldcar !
“Goldcar are dishonest and a £75 rental can quickly become £350 for a weekend.”
About GOLDCAR:2.0/10
They suggested an additional insurance above the one provided by easy rent, so that it would cover roadside tyre repair, which I did want to have. However €95 later, when I tried to use the cover it turned out that it did not include it at all, and the insurance they provided was no better than the one I already had.
I then had to drive on the spaces aver spare for 2 hours to the nearest office to change the car, which was for a smaller car than I had booked and was a very uncomfortable 5 hour drive back home.
I also had to pay for the petrol to get to their office to change the car for another.
Absolutely would not recommend.
“They took money for insurance without my consent. It’s a fraud”
About GOLDCAR:2.0/10
They sold me insurance I never needed or asked for. They called it deposit but never paid the money back. I have private insurance. The affirmed They will pay the money back after dropping off the car. In front of witnesses. It’s a fraud.
GoldCar is a FRAUD. I said clearly I am not interested in buying extra insurance. they took money from my credit card without my consent for insurance I never wanted. they do not even answer my emails. I will report it to police ASAP.
“Crap rental experience and charged £200 without notice”
About GOLDCAR:2.0/10
They have charged me an insurance protection without ever telling me what it was!!! She told me there would be a £70 fuel deposit, took my card and charged me €310 without ever saying what it was! Complete rip off company, will never use Goldcar again.
“Le prix de la location était imbattable mais la caution ne nous a jamais été rendu ....”
About GOLDCAR:8.7/10
On nous a demandé de juste laisser la voiture au retour , sans contrôle, ni rien. Donc il faudrait qu'il y est un vrai check out pour confirmer que la voiture était bien intacte et que la caution soit rendue car justement la voiture était en parfait état
Nous attendons toujours notre caution de 350€
Gold car are the worst company I’ve used. Having been going to the same destination for 30 years, I’ve never experienced any one as rude as Lorenzo at Goldcar. Despite informing him I already have insurance, he called me a liar and insisted I paid extra (which I didn’t of course). Avoid this company like the plague, they are just after your money. A good 1.5 hours of our holiday was wasted speaking to this rude little man.
Car was spot on. Staff at the counter was friendly, helpful and quick. Car was a bit scratched but other than that it was good condition. Overall I'm very satisfield with the service :)
About QEEQ:10.0/10
Car was spot on. Staff at the counter was friendly, helpful and quick. Car was a bit scratched but other than that it was good condition. Overall I'm very satisfield with the service :)
Incident signalé auprès de Goldcar ce jour :Bonjour,
J'ai loué un véhicule du 7 au 14 juillet à Palma de Majorque.
Le jour de la prise en charge, on m'a fait payé un montant de 342,67 € en me précisant que ça allait m'être remboursé à la fin de la location. On ne m'a, à aucun moment, demandé si je voulais prendre une assurance complémentaire (j'avais déjà pris une assurance 0 franchise auprès de AXA via le site sur lequel j'ai loué la voiture Easyrentcars).
On m'a remboursé 117 € concernant le plein d'essence que j'ai fait au retour.
Mais on ne m'a pas remboursé le reste !
Je viens de contacter le service commercial (qui n'a de commercial que le nom) où on m'a expliqué que j'avais souscrit une assurance complémentaire !!!
C'est une honte d'imposer comme cela une assurance à un client sans même lui demander ou lui expliquer. Je l'aurais de suite déclinée dans la mesure où j'en possédais déjà une.
Ce sont des méthodes d'escrocs et je vous demande de me rembourser dans les meilleurs délais cette somme correspondante à cette assurance.
Je vous remercie de votre réponse rapide et positive sans quoi je lancerai une procédure et sans quoi je ne manquerai pas de signaler vos méthodes à travers les réseaux sociaux.
Si un responsable souhaite me joindre par téléphone.
Had to go for a larger car, which I thought we might, but had HORRENDOUS experience with GOLDCAR!!! My c/card (the same one used to make booking) was rejected at checking, and on checking with my card provider, was told this rejection was instigated by the rental company itself (bizarre!) and at the moment am still trying to have a satisfactory explanation for this from them! Because of this nonsense contrived, it would seem, by GOLDCAR itself, this meant I had to totally rebook with them, costing me a supplementary 300euros almost, ENTIRELY due, it would appear, to GOLDCAR!!!!!
Still ongoing, but not expecting too much from them with their attitude at the moment!
Disappointed doesn’t seem strong enough!
About QEEQ:8.0/10
Would be grateful for any assistance from Easyrentcars on this matter as it was with yourselves the original booking was made.
“Although I had a credit card, it was rejected. Apparently because the numbers were not "engraved".”
About GOLDCAR:2.0/10
It is absolutely ridiculous to ask a foreigner to submit a Spanish credit card. I was not the only one to be rejected because of this reason. Absolutely disgusting
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