GOLDCAR CAR RENTAL REVIEWS IN SPAIN

Pas de possibilité de prendre le véhicule plus tôt, j'ai donc attendu à l'aéroport, lorsque je me suis à nouveau présenté au comptoir, il y avait foule et un temps d'attente malgré les nombreux guichets. Pas une personne parlant français, la personne qui m'a reçu parlait très vite en Espagnol, m'a donné les formulaires en Anglais et était fort mécontente que je ne veuille pas de l'assurance d'environ 260 euros. Je n'ai pas eu d'indication pour savoir où je devais récupérer le véhicule. Très mauvaise expérience

Desk computer problem at pickup. Car was not checked for any issues. I was told that this was not necessary as I had paid for full and total insurance. Short delay on drop off. Car checker could not find odometer. Had to wait for his superior to say that all was well and I could go. Otherwise all was good.

Goldcar tried to con me out of additional costs, adding insurances I didn't need and even to now, after the rental I'm still sure they added things to the contract I didn't need. They are thieving con men and I will never, ever use the company again and will be actively publicising their scam and for people not to use them.

The dacia lodgy is a terrible vehicle with zero space for luggage.

Une surcharge m’a été demandée au comptoir sans trop d’explication, Je n’ai pas été prévenu de cette soudaine augmentation de prix

22€ de frais d'aéroport au moment du retrait de véhicule ! Ce n'était stipulé nulle part au moment de la réservation ! Ce n'est absolument pas tolérable !

Had to pay 4 times more for insurance than car rental. Otherwise, was told airport fee is 20 Eur per night too. Bad experience.

The girl on the counter in Mallorca was absolutely unfriendly, was chewing gum while she was talking, told me that my credit card isnt working, so that i am broke and have no money. it was just a problem with my bank. she threw the credit card on the counter in front of all other people.

everything was perfect.

Got charged way more fuel than would ever fit in the car even after filling it up. Not very likely to be using Goldcar again.

Je n'ai pas de commentaires particuliers sur GOLDCAR. Toute était correcte.

The car stank of cigarettes

Found counter staff not polite very forceful with the sale of extra insurance to the point of bullying which considering we had paid the for the full insurance with Easyrentcars this treatment was not really needed. Booked a Fiesta size car they tried to make us take a fiat 500 (for 4 adults with cases). Not a nice company would not use them again. Hint for anyone else using them take photos of all marks on the car when you pick it up record them telling you that this scratch does not matter its not deep enough etc.

Easyrentcars good company good you can get the insurance policy up front so no extra cost to your holiday.

I collected a hire car from you at Malaga airport on the 5th August 2019. Initially I felt the biting point of the car felt high. The car was then lightly driven to our apartment in Manilva and a few time locally over the next 6 days. I estimate I covered 200km over flat local roads and driving safely with my young family. On the Sunday 11th around 9:30am, we drove as a family to Estepona and the car was losing drive and appeared the clutch was failing. (Your mechanical report will be able to provide technical diagnosis). I managed to get the car very carefully and slowly into Estepona. I then immediately called Goldcar customer services to inform them of the situation and they advised me to drive to Malaga airport to replace the car as this was the only office open on Sunday. Just outside Estepona approaching the AP7, the car came to a complete halt on the side of the road and was no longer drivable. On calling the breakdown recovery service and reporting the issue, a tow truck came to collect me and my young son. As you will appreciate, the hour wait for the tow truck in plus 30 degree heat on the side of a dual carriage way, put my son and I at considerable risk of harm. The car had to be winched onto the back of the tow truck. We continued our journey to the Goldcar Garage next to the airport and were able to collect our things from the car. We were then driven back to the car collection point within the airport. By this time about 3 hours have elapsed and we joined a queue which took a further 45 mins to be served.On reporting the issue, I would have expected a replacement car would have be provided, as the original car had fallen short of the service we had paid for i.e. being driveable. We would have also have expected an apology from Goldcar for not proving a roadworthy car that we had paid for in good faith. This was not to be the case

Was unable to use this rental due to check-in staff insisting on their own (very expensive ) insurance. Instead we booked an alternative at the airport.

We waited over an hour to have a member of staff attend to us during pick up. When I finally had someone they were nice but weren’t clear on anything at all really. The car wasn’t anything like the car we were promised and it was due a service and oil change. That alone is disgraceful to allow someone to hire your car without it being up to standard. When returning the car my wife asked for help and was completely ignored. We were only trying to drop off the car so that kind of response is just not on. Poor all round.

Staff didn’t have a clue about several things. Couldn’t find a car for us, couldn’t explain the requirement for all the additional charges, had to change the car so had to wait longer, car was battered. Charged us a diesel tax fee but gave us a petrol car! Awful

Hoping we can get a refund for the additional charges we incurred not mentioned in the booking

I am still waiting for the deposit unblocking after returning the car. Hope all will be ok. The car received was a free upgrade compared to what I booked so it was very nice.

Comment expliqur que je loue une voiture a 38 euros et je paie 117 + 117.51 je ne comprend pas ce que dis le prepose... bref, on me rembourse apres la location 117 euros, ca devait etre une caution?...

tout s est bien passé

voitures obsolète, le volant était très usé le processus de prise en charge de la voiture très mauvais personnel pas du tout aidant, j'ai du attendre plus d'une heure parce qu'ils ne savaient pas m'expliquer pourquoi je devais payer plus que ce qui était prévu sur mon voucher

I have used Goldcar on numerous occasions and I have been very please with the product. Unfortunately on this occasion the outside of the car was dreadfully dirty and covered in bird-dirt. We were offered an exchange car but declined as we were keen to just get on with our holiday after a late arrival, 21:15hrs