GOLDCAR CAR RENTAL REVIEWS IN SPAIN

I was charged an additional €36 upon collection and was told that this was taxes that needed to paid which I was not expecting.

Less time spent on trying to get me to upgrade insurance.

Great overall Car, customer service all good

Price protector worked it's magic very happy Will use easyrentcars again & with out doubt will tell everyone I know to use them as well.... very happy Thank you very much

Charged for cleaning normally soiled floor mats after 20 days of rental!!!!!!!!

Nous avons payé 170€ en plus de ce qui était prévu. Nous partions avec assurance minimum et on a été obligé de prendre l'assurance full. Nous sommes passés de 71€ à 260€. Vol manifeste

I will never re-use Goldcar again. The experience has been terrible from the start until the end... Next time i will rent directly the car through a rental company

The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.

Good, easy to use.

I did not pay the price of the booking but 4 times more !

Easy to find , quick and nice staff. For all those people having problems with extra charges etc : READ TERMS AND COND carefully , everything is in there, you MUST choose FULL/FULL option otherwise you will pay a lot for full , also all additional charges , you can avoid them by paying little bit more at start .

Easy to book , but read everything carefully . For all those people having problems with extra charges etc : READ TERMS AND COND carefully , everything is in there, you MUST choose FULL/FULL option otherwise you will pay a lot for full , also all additional charges , you can avoid them by paying little bit more at start . It is cheap option to book by this site but make sure you choose full/full and buy additional cover which is cheap as well .

I was given the information that they “cannot” accept the third party insurance which it was surprising me because since I rented cars worldwide I never got this policy before. Actually I know they tried to sell me the insurance. When I insisted not to buy further insurance, they told me then they cannot let me rent the car. WTF!!! And it made me pay for 150 EURO more. Insane!

Great price. Good options.

Almost two hours waiting in the queue at the pickup point

Easy to use. Price good.

I would not book with Goldcar again. They tried to sell extras on a hard way with telling lies. Take total care on what you sign. Don't trust on what they tell you at the counter! Check everything double. Check the car carefully, even the door lock by key!

No problems, good booking process.

The employee lied to me, telling me that I had to pay 150 for an insurrance to get the car, and she took 260 euros from my card, telling me that Goldcar refunded me back 110 euros, but they did not. Lies, thief.

Waited ages to be served. Once serves we have a very rude lady. Wanted to charge me airport location tax dispute taxes being included in the chargw.. says it's not included as cheap rate and says in terms on goldcar website. Lady then said I had to pay fuel surcharge of €135 which is refundable if return full. That was fine. Then she said I had to take out there personal insurance. Explained I had insurance excess which she said wasn't going to cover their rental which was utterly rubbish. After 30mins had passed, she reluctantly took the €1400 blocked swipe of my car and we was on our way. Very very rude and told me not to shout at her which I honestly wasn't doing. She was mis-selling which not give me all options. I assume they are on commission. Kept saying that a 5p dent or a scratch would cost €700. I'm a careful driver having driver loads of hire cars before and never had so much bother getting a car. It was almost 11pm at this point. Once it was sorted, the car we got was nice and did the job. It was cheap for a reason .. there is no customer service. Be warned there might be hidden charges so also check goldcar website. There rating is also low and branded as robbers. It's true. Will never use again.

Staff member was helpful and spoke good English. Cat was a brand new Citroen. Good service

Nous avons été très surpris d'être obligé de payer une assurance/garantie supplémentaire à la livraison de la voiture alors que nous avions souscrit l'assurance en ligne la plus importante. On s'est senti piégé... finalement la location de la voiture nous aura coûté 130€ de plus !

L assurance tres chères pour une semaine

The price was very cheap. So cheap that you would think how can they rent a car at this price and make any money. But the English woman at the counter was not very nice. She didn't smile once and all she did was tell me how much I was liable for when I turned down the insurance. And then tried to tell me I needed to have an international drivers license and I would be fined if I was stopped and didn't have it. This is not stated in their terms and I have rented many times in Spain before with no issues. So they were very pushy and not very nice but in a way it was worth it because the car was so cheap.

Nous avons été forcé de prendre une assurance supplémentaire à 100 euros alors que nous en avions déjà prise une par internet. Temps d'attente : près de 2h ! Hôtesse d'accueil ultra désagréable !!!

The overall experience was positive except when I arrive at the Goldcar counter was pushed to buy another insurance which I did not buy. And the staff said that my insurance isn't good enough so she wanted me to buy another insurance on top of the one that I already have. After me kept saying no to another insurance she blocked my credit card ( which the norm). Also I had to pay €20 of airport fees which I didn't understand why because when I booked online I paid premium to have all taxes included. The staff at the counter was rude and lied to me. She said that the credit card deposit would take a month to return to my bank account but I asked another staff on the drop off and they told me in less than 2 weeks. With Goldcar never again.