EASIRENT CAR RENTAL REVIEWS IN UNITED STATES

faster counter service at pick up but especially on return ..very poor

no real problem with easyrentcars

had a reservation 2 weeks in advance and show up to no vehicles avail and a mess of very unhappy folks in the lobby

Worst car rental service ever, they run out of economic or medium cars. And don't agree to make upgrades, they make a list of customer with my same situation and make us wait until car returns. After spend more than 3 hours need to go to my hotel with out car and return next day to pick the car.

Everything went OK at Easirent, except for one thing, the manager. He was completely unprofessional. He wasn't there when we first arrived but we received help from another staff member, who was actually helpful. The office phone rang and the staff member picked it up and began to help the person on the phone. So we began waiting. Once the manager arrived he immediately turned his back to us and started doing something on his cell phone. It quickly became clear that he was texting with someone. The other staff member had to break his attention and remind him, the manager, that we had been waiting for a while. He then began to take our information but then quickly went back to his cell phone around the corner. He then instructed a third staff member, who apparently had only worked there for three days, to help us while he, the manager, went off to text on his phone again. The staff member who had only been there for three days tried to help me as best he could, but there were things he just didn't know due to lack of experience, but it was not his fault. The manager eventually came back and finished checking us in and then left again leaving the other two staff members to get the car for us and go over the rest of the normal car rental procedures. Again, the two staff member were excellent and helped me as best they could, but the manager was completely unprofessional and needs retraining.

Waited atleast 30 min to pick my car up even tho i ordered ahead. there was one customer ahead of me with an issue. When i complained someone else came to finish me up.

Just pick up

Avoid this business! The car was in terrible condition (damaged, things loose and rattling) and very dirty - I couldn't believe they rented it to us. They tried to charge a $250 deposit to my credit card that would be refunded up to 10 DAYS after I returned the vehicle. I told them no - that was not disclosed to me when I made the reservation. So they said they would wave the deposit for a $53 non-refundable charge. They get you either way. They also make it look like you are covered insurance-wise, but beware - if you are a US citizen, you MUST give them your car insurance policy number - I had to call my company to get that and that took awhile. They try to nickel-and-dime customers, and even try to short folks on how much gas in the tank when you pick it up. AND - this is NOT at the airport. The booking site makes it look like it is. You have to wait for a shuttle to take you to their tiny (and not-very professional-looking) office.

It took too long to be picked up at the airport over one hour, And another hour at the counter. I was charged extra for picking up the car late that I had already paid for. I was requested to pay extra to activate the sunpass. It was a terrible experience. I wouldn’t recommend this company to nobody. The only good thing was the car and the counter guy he had great customer service skills.

Jamal the service representative rented me a vehicle with two bald front tires! Literally no tread, I took a picture with a penny in what would have been the tread area to show just how bald the tires were. I addressed the lack of safety, but apparently Jamal stated “that’s all he had for a vehicles”. I checked the lot and saw at least 7 other vehicles.

Checking in was a nightmare and the lady that assisted did not help in the least bit. With that said, the driver and Rashad (who helped when I turned my car in) were really nice guys. Also, it was not clear that I needed to provide my own insurance or pay extra. I ended up having to pay extra ($44.00) for insurance because the lady that helped me check in would not let me use my insurance. I am not sure why because I have collision coverage but by then, I was so frustrated as I had been waiting over an hour that I just ended up agreeing to pay. I am attaching my insurance as proof that I do in fact have collision coverage.

Nothing

The staff lied repeatedly about the need for the Sunpass toll. We specifically asked if 95 was strictly a toll hwy and ALL 4 members of staff said yes. We asked a 3rd and 4th time if there was any route to get to Miami without using a toll road and were lied to. Even went so far as to tell us if we went on 95 without the Sunpass, we would be issued a $25 fine for each offense. Of course, once we got on 95, we saw that only 1-2 lanes required a Sunpass. They totally robbed us of an additional $30. Also, neither my husband or myself received a copy of the rental agreement and when we asked for a copy of the digital agreement we signed, we were told it would be sent to our email. No email was sent! Then, after waiting the 3-5 business days, I tried to call about the $250 deposit placed on my credit card. For three days no one answered the phone and I had to call my credit card company to get my deposit back! Nice clean car for a decent price, but the customer service are thieves!

Very long wait picking up. Two people in front had to call their insurance companies. One walked out. The only car they had for us was a van. Badly worn tires. Body damage. They asked us to sign a blank sheet indicating no damage.

Poor car. Tyres just about legal

Car was in great shape. No problems. There is an $1800 US deposit for anyone not living in the USA which I think is unheard of. Got stuck getting out of the lot for about 10 minutes during pickup, but that’s mostly just the fault of the customer in front of me refusing to get out of the driveway and there’s no room to get around. Shuttle was easy both ways and fast. Overall great experience.

Joe in the office was really great, friendly and helpful. Watch out for add on to cost of car. Frustrating to find out you have pay for so many add ons

This was the second time using this rental company and the last. The check out is ridiculous long, no where near the offset of the price. The car wasn't clean. Really bad.

Still waiting on my refund

All the time , the person who works in the company tries to increase the amount bill

Lydia and Gordon helped assist me with all my rental needs, and provided me with excellent customer service. They were very efficient with the check in process, and provided me with all the necessary rental information I needed to complete my rental process. I will definitely rent from this company again! ⭐️⭐️⭐️⭐️⭐️

Very disappointed, infact a, ripoff, the car hire from the 1st to the 7th cost us £500.00, which was not expected at all. Basically once your stuck there what else do you do but pay!! The car itself stank of cigarettes. We were given a GPS satnav, useless, even the staff didn't know how to programme it after spending 20 mins trying to set our destination! Basically just a company ripping people off when they know they have you by the short and curlies!!! Would never book online again.