HEATHROW AIRPORT CAR RENTAL REVIEWS

Returned the car on June 17th and was told there was a chip smaller than 1cm on the windshield. We picked up the car at midnight the previous day and couldn't see any damage. Only used the car for one day. They immediately charged us £500 for the damage and said the balance would be refunded after assessment. It's August now, and we still have no resolution.

I originally booked a 7-seater car, but due to a flight delay, I arrived a day late and the 7-seater was no longer available. I had informed the customer service beforehand to hold the car for me, but the rental company claimed they didn't receive the notice or weren't clear about it. I had to switch to a 5-seater. The final car was a Volvo XC60 in great condition. Also, since I purchased full insurance from the third party, the rental company required a £1500 deposit, which would be refunded after the car is returned without issues. This wasn't clearly stated beforehand.

The rental company upgraded our vehicle because they didn't have the automatic transmission car we reserved.

1. They said they couldn't find the insurance I purchased when picking up the car; 2. I had specified the return time as 19:30 local time when I booked, but when I arrived, the rental store was already closed. I had to return the car the next day.

Acceptable. One key reminder is that unlike renting cars in the US, here the primary driver's credit card is required for the deposit, irrespective of whose card is used for payment. We overlooked this requirement and ended up having to buy full insurance on the spot for nearly £300.

Service was average when picking up the car, they changed the car model without specifically asking. The lady at return was very nice and sincerely inquired about the pickup experience, eventually offering compensation.

At handover, it was 11 pm and no one reminded us to check the car properly. When returning the car, they mentioned wheel scratches, with the front wheel having a scuff and a scratch on the rear wheel. The front wheel had hit a curb but the rear wheel seemed to have old scratches that we could feel by touch. They claimed it wasn’t covered by insurance due to the low amount, so we had no choice but to leave.

Extremely dissatisfied. This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities. However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK. When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses. In summary, very disappointed. Your company did not look after the customer's interest. Poor service.

The service is standard and enthusiastic, and both pick-up and return of the car are very quick and convenient.

Very good, renting again this year in Canada.

No explanation was given for the additional driver fee

Lots of cars available. I booked an Audi A4 estate but got a nearly new Mercedes C estate instead!!!

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.

The service attitude was bad. They tried to sell me insurance when picking up the car and insisted on a £1500 deposit pre-authorization if I didn't buy it. When exchanging the car, they claimed that the scratches on the wheel rims were caused by me and demanded compensation. The rental location is far from the airport, which is very inconvenient. They gave me a smaller car, a Citroën, although I originally booked a large MPV like a Sharan or similar.

Persistently pushing insurance and failing to mention important things when renting the car, such as the congestion charge in London.

Booked an X3 but got a Land Rover Discovery Sport, a brand new car with only 1600 miles on it… But the air conditioning was broken! Picked it up on a Sunday and no one could fix it, and there were no other cars to switch to. We had to drive north on the highway with the windows down. Sigh… It's better to choose a big company! The rental company only cares about taking your money and nothing else. Make sure to be well-prepared!

Big company, clear process and good service

1. There was a discrepancy in the service, and I was overcharged by £152.01. Despite multiple attempts to contact them, I have not received a refund. 2. We were told there would be a Chinese-speaking staff member to assist us with the car pickup, but when we contacted them via WeChat at 9 AM local time, they replied, 'This Chinese service number's working hours start at 8:30 AM. Sorry for not being able to assist you during your pickup time.' We had to figure it out ourselves, which was quite frustrating.

Very good

High pre-authorization amount, and won't allow the use of multiple credit cards