Efficient service with no queues. The staff were very nice and upgraded me to an SUV, which was a hybrid and very fuel-efficient. The car was in excellent condition, very new and very clean.
In my 10 years of traveling through the US and Canada using the Zuzuche platform, this was the worst car rental experience. To summarize, I paid for an Audi Q5 but was given a Toyota Corolla, the smallest model. After complaining, they reimbursed me $44... I rented the car for 5 days, and the refund didn't even cover the price difference for one day. By the way, the rental company was 'Fox Rent a Car' in Los Angeles, so be cautious.
There were too many people in line, waited for over half an hour. The staff repeatedly recommended insurance even though I informed them I already bought it from Zuzuche.
I will not rent from this company again. They attract customers with low prices, but the cost for extensions is very high, and you have no choice but to accept it because you are already hundreds of kilometers away.
The Hertz location was quite unreasonable. They charged us an extra day for arriving just 10 minutes early to complete the paperwork. Fortunately, the Zuzuche platform helped us get a refund for that extra day.
The staff at the Hertz location were unreasonable. Arrived at the rental company 10 minutes early, and they tried to charge us for an extra day! Thankfully, the rental platform adjusted the fee for us.
The process was slow and they did not accept a US driver's license. The only child seat available was a booster. The first car we got had tire issues, and we had to drive a loop to get it replaced. The whole pickup process took two hours.
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