LOS ANGELES CAR RENTAL REVIEWS

Car was excellent. Thank you. Customer service was slow and tedious.

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.

Though Arif was very helpful during the bookin process, but he told me that i do not have full insurance and i have to buy one. Where as I paid almoat 200 aed through Easyrental for the insurance. This was very disaapointing. I felt I was over charged at the booking tume.

All good, but the full insurance which you guys upsell during the booking process is of no sense as the rental guys do not acknowledge it and press us to buy additional insurance

first convinced me to upgrade and then gave me horrible car

Bought full insurance, no forced insurance required! There's a purple sign at the exit of Los Angeles Airport, wait there for the shuttle to the rental station. Returning the car in Las Vegas was painful, it's hard to find the airport drop-off spot, we circled around several times.

Purchased insurance, but they still tried to upsell.

Very convenient and efficient

The other comparable cars in my value class were not of standard. Counter staff were too tough on upselling. Free upgrade after complaint but car was in a state. Not clean. Scratches and bumps everywhere. Been back 2 days and still yet to receive deposit back

Simple. Efficient and cheapest on the market. Will be using you guys again

Loved being able to choose the car that suited us best when we got there and the drop off was so easy

I booked insurance through the app but was charged when I was picking up the car. The guy said its the process of budget the insurance isnt charged during booking.

The car was in good condition. Picking up the car was a bit complicated. During driving, the dashboard indicated that the oil needed changing. Reported to customer service, but they asked if I had put the wrong oil. Ridiculous. The return process was simple.

Didn’t get the car I booked Chrysler 300, got yelled at and forced to take a Chev impala instead. I travelled from Australia to do an iconic drive from LA to Sam Fran only be let down by a rude lady when picking the car up.

Car was good.

The rental agent tried to sell additional insurance at pick-up, but the airport staff were all very friendly and had great service attitudes.

Got cheated by staff to by unnecessary insurance. The staff told us we have to buy insurance from them as it is required by the Law even we have shown that we bought our own insurance package at easyrentcars.

Vehicle was amazing, but one drawback - not so much space for baggages in 12-seats Ford Transit, even while travelling in 8. Unfortunately, there's nothing in between 7 and 12 seats.

Terrible service and the car was mediocre.

Just wanted to thank Jalissa for being such a PHENOMENAL WOMAN!! I was beyond grateful she helped us while in LA!!

The service was very good. Staff are frinedly and helpful. Price is reasonable. Unfortunately, I picked up a car that might need attention on its underchasis. There's noise that you can hear. Perhaps the ball joints? Aside for that, everytjing is great.

I love the app and the service. So easy to use and it kept its promise!

Terrible experience, the car I was given was not the assigned to me at the time of rental.The car smelled like pot, dirty. I had to exchange the car because the breaks were so bad.