LOS ANGELES CAR RENTAL REVIEWS

Very reliable!

I like their service and their cars.

there were no deposits needed, which was amazing. Pickup at the airport was not done at the car rental pickup side, very confusing. The car had major damage to the door, which was very hard to see during pickup due to dark car in a very dark parking garage.

Love this site. Easy to apply discounts, and some of the best pricing around.

I was asked to do an upgrade cause car I wanted was not available and ended up paying more

Make sure car rental company has the car people book and that they do not make people have to get an upgrade and pay more

I was disappointed with Fox Rent a Car. Booked a full size car (Toyota Camry) but got a regular size sedan which gave problems. Had a flat tire. No spare tire in the car. Wasted an entire day getting it fixed.

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop

Dollar is absolutely awful. When picking up the car, I specifically told the clerk that I didn't need extra insurance. They verbally agreed, but still added over 200 dollars for insurance. I was in a rush to get to the hotel and trusted them, didn't check the paperwork and just signed it. My fault. I returned the car with a full tank and left the country, but over a month later, they charged my credit card without any notice. This is the worst company I've ever dealt with.

Very satisfied with the trip

The price shown on online booking was different from the counter.

none

The car was quite old and not well taken care of, especially the tire which were of very poor quality

Strongly pushed insurance, very helpless.

The costumer service is tooooo bad, they want to stolen me.

All cars parked within specific category eg small medium etc so could pick the car you wanted to drive. keys already in the car so just sit and drive out to the boot. Car is scanned to your details and off you go. Returning the car was such a simple process as well just loved it. drive through lane , attendant scans details, looks around vehicle check mileage and fuel and you receive print out and off you go. Thank you we certainly will be using the service again.

Great service. Had requested gps and this was promptly followed up on. Competitive price which certainly made the choice easier. Keep up the great work. Many thanks and will be a returning customer on next trip .

There should be more detailed instructions either at the airport or on QEEQ. If I hadn't read the user reviews, I would have almost taken the wrong bus.

Pickup and drop-off were both very convenient and fast! The car was in good condition!

Reliable, convenient, good value for money

counter staff was a bit annoyed with us, we had booked 2 - 15 seater vans and they would not remove the back seat for luggage, wanted us to book another car just for luggage which would have been an extra $1200 USD which we declined and just jammed our luggage over seats etc. we needed to buy a small step to get in and out of the van as it was very high. Alamo were great when we let them know the van had been broken into and we did not have to pay any excess as it was all covered.

the vehicle was not what i reserve. when i got to the counter more money to rent which was not expected

A WiFi would be really appreciated in all location. It would help a lot on customer satisfaction.

Everything else was great, with large vehicles for pick-up and drop-off, and the service was excellent! However, when we returned the car, we discovered that our child's safety seat had not been secured for the entire duration. When we picked up the car, they said they would install the safety seat for us, so we assumed it was done. But during the return, we realized it was just placed on the seat without being secured. We didn't double-check, but luckily the trip was safe.