LOS ANGELES CAR RENTAL REVIEWS

The fueling policy was misleading satisfactory

there is no full insurance coverage option, and hence needs to get extra coverage from them. Recommendation on fasttrak option by mentioning about high admin charge to mislead customer, as in california, there is not many toll roads and most can take cash.

Good service. If they can have full insurance coverage option is better.

Wish I have known Yesaway sooner.

Yes, the price drop feature worked great.

Great service.

Easy to deal with. Great insurance coverage.

The car was not as advertised and the service of National was appalling,

Car was good was a last minute change of vehicles, it was a bit dirty on the dash area, the stickers on the windows sometimes tend to my thinking there was a car on my side due to location and my peripheral vision.

Very good but interior a bit grubby and really poor radio

Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.

AWESOME experience. Very easy and customer focused.

It took really ling time to process the pick up of the car.

Easy and smooth booking with great competitive price

Diondre at the AVR counter said that CA state law required that I purchase their liability insurance at $18.95/day. I called my Allstate agent to confirm I have across-the-board $500,000 liability insurance. Diondre still demanded that I pay the extra charge. By then it had already been more than two hours since I left the airport; my daughter and young grandsons were waiting, so I accepted the added insurance. Repeated emails and calls to AVR's General Manager, LAX have gone unanswered.

The car developed a tyre problem after 2weeks so we returned it to another Alamo outlet and swapped it for another car without any issues. Good customer service.

Very rude counter staff at LAX. Not helpful at all, pressure selling insurances and other products

Call center agent at Hongkong helped resolving problem caused by ‘Advantage’ the car rental company at LAX.

I booked a Ford Edge or similar, but the rental company staff told me there were no such cars available and asked me to upgrade to a different model. However, when I got to the parking lot, I saw plenty of Ford Edges there!!! Moreover, during the process at the front desk, the service person left abruptly, making me wait for around 20 minutes. The entire experience was extremely poor!!

We initially went to the wrong place and ended up inside a building (QEEQ's instructions were to find staff directly outside to pick up the car). During registration, the staff inside first told us they didn't have the model we booked and asked us to pay extra for an upgrade, then tried to sell us various insurance policies.

The car did not include liability insurance so was forced to buy this. The price was therefor not so cheap. Easy car should inform customer about this.

Car was dirty inside and outside at the time of pick up...office staff was not present at the time of pick up for the first ~10min but office sign read open (would be nice to have a sign that says something like "will be back in 10min"...

Very good service from Alamo

Very smooth process

On-line check in was really quick and easy.

Car was great. Halfway thru rental maintenance message popped up. Got it reset at their Vegas location.

They spotted my mistake in the booking timing n corrected it. Kudos.