LOS ANGELES CAR RENTAL REVIEWS

It was an old car with around 33,500 miles used car. No brakes. Interior was broken. Staff trying to sell bigger cars for bigger price. I had to buy new insurance worth $ 86 from Budget because they said they dont deal with 3rd party insurance which i bought from Easyrentcars.com

Online I booked Car for 10 AM but didn’t pick up until about 11:30 by the time I left there it was 12:20, so I still have to pay for the time I booked online, doesn’t sound right. I wasn’t even using the car so how can you charge me for something I didn’t use

I will never hire a car from Advantage due to the counter staff and his supervisor tried to sell me SLI “ supplementary liability insurance “ and refused to give me the car unless I pay for the SLI which is already included in my insurance CDW/SLI. They insisted that my policy does not cover it.

Easyrentcars.com was EXCELLENT.

He didn't prepare a car for my group. He didn't have my booking reservation. He offered the car but the smallest minivan and need to be waited at least 3 hours to get the minivan that it wouldn't be fitted for my group. I sent a special request for the type of minivan that my group was looking for.

The tire was punctured, there was no spare tire, and I waited 6 hours for the tow truck.

The staff added insurance without asking, even though I had already purchased it.

Great experience. I would recommend to everybody.

Car had high mileage and was poorly maintained. Check-engine light came on halfway through rental. Windshield wipers so old they streaked windshield instead of clearing it (new blades would be a simple fix). Car body scuffed and scratched in numerous places. Price was good, but car is overdue to be retired from fleet.

Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.

It was an adequate vehicle

Very nice service

Got overcharge for a mistake made on booking. Tried to explain but had little success.

The service was very good

Great service, quick pick-up and drop-off. Would recommend.

Quick, easy and friendly service! Will definitely use them again!

They don’t have the specific car there, but fortunately they have other type of extra cars can provide to us

I am quite satisfied.

Car was fine. Counter staff okay. Outside staff : TERRIBLE. Unhelpful. They weren’t v interested in guiding to a v hands off type of pick up. They cld have stayed how the procedure wld be. On drop off at midnight: a woman sat in a car for 10-15” while I waited at a “stop here” sign. Absolutely NO Movement in the area. When I finally spotted her, I drive around to ask her if there was anyone working on taking cars in. She was rude - told me to turn around and go back to the spot I was supposed to be in. When I said I’d been there for 15” - she actually “corrected me” by saying, I saw you, I’ve been here the whole time - you were only there for ten minutes.” Really?! So she watched me sit there for “ten” minutes? with NO ONE around - NO MOVEMENT at midnight.

I called customer service within 2 hours of getting rental and never got any resolution what so ever. A manager never contacted me back. I also went all the way back to LAX the next day,a 2 hour drive to fix the problem with no results.

I would like my issue resolved. I paid 2x over what I was told and what was listed online

Car was perfect & a good choice. Dollar staff didn’t offer the option to return the car back with a full tank of gas. They wanted to charge us nearly $80 for the gas. I tried to contact dollar customer services when I found out about this option but with no joy. The lady I returned the car too allowed us to fill the car up with petrol & she removed the fee they wanted.

Loved the price drop option I just wish I could have pre-paid for the car in the uk before our trip

The airport shuttle goes directly to Dollar Rent a Car, and the staff are friendly, making picking up and returning the car convenient.