LOS ANGELES CAR RENTAL REVIEWS

The counter staff were friendly and considerate of the customer's perspective.

The van was old and beat up. Things were broken and there was tape holding up things. There was also a crack in the windshield. We were told the van would be in one location for pickup and she placed it somewhere else. They also gave us a van with no gas.

You guys did good but I wish I would have known the type of company Zeeba was. It was a horrible decision.

The car was not washed when picked up and only had 1/2 tank of fuel. The total cost was also $9,00 higher than my reservation. The counter staff explained it as an additional tax. My reservation stated it was total cost including those taxes.

Car definitely exceeded expectation. Very nice! Great price! Employees very nice and friendly. Only thing is the so called shuttle service. It’s a city bus that only stops/picks up at certain terminals and hard to find. I ended up taking a cab for $20 so not too bad. They paid for an Uber back to airport when I dropped off car. So they are really nice just wasn’t aware of how shuttle service worked. I will definitely rent from them again.

Finds cheapest prices!

Not bad. I bought comprehensive insurance online myself, so there was no need to overly recommend additional insurance.

Poor service, didn't provide any customer support.

Thank you for finding our bag that was left by a mistake on the van and delivering quickly.

Great job finding the vehicle.

Rented a RAV4 through the rental service, but it was unavailable. Although we were upgraded to a Volkswagen Tiguan, which is noticeably smaller, the rear seats were at a 90-degree angle, making long rides uncomfortable. However, the Tiguan was safer for long distances. Appreciate the upgrade. The full insurance coverage was reassuring, and the pickup and drop-off were simple.

thank you alamo for your professionalism

The plateforme was so good for me

Didn’t like being asked to upgrade for more money on a car we didn’t need, trying to up sell on pick up

Alamo were absolutely awful. We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah. We just choose the one he had up, it was the size we needed. He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it. A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car. When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised. I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con. We also didn't need the car seat as all the children were old enough, that did get removed from the costs. I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.

I love the car I got. It was clean. It came with car changer, umbrella, and phone holder. The customer service was nice. If I come back to Lax I am going to Yesaway. Thank you for everything.

The car was fine. The worst experience . Way too long of a process at the counter. Never again with Fox

I enjoyed my rental!

Pickup and drop-off were very convenient. I bought full insurance through QEEQ, and the rental company didn't push any additional insurance. They were very polite and processed everything quickly.

Very nice, we met an unconventional rental manager who processed our rental right in the parking lot. It took only five minutes from arrival to getting the car, saving us from waiting in line at the store.

Constantly pushed insurance sales Did not proactively provide Chinese forms

After hour location gps address is not correct. Pick up was super nice and friendly check in was super friendly and quick

Great car....better than I hoped. Took too long waiting to pick up the car after the agreements had been signed...40 minutes or so. And, the agent with whom contacts were signed was told that additional insurance wasn't wanted but still it got added. Customer service quickly sorted the issue out though...very happy with speed of response. Would have been nice to have been shown how to use cruise control and open gas tank. There was no information whether diesel or gas car. I had to guess. Why no sticker by car tank?

Very good...Thank you.

Car was not the one I reserved car was dirty engine light pn with gas cap missing