PARIS CAR RENTAL REVIEWS

This company is really terrible. The service attitude is awful. When borrowing the car, they were dismissive, and during the car return inspection, they asked me to leave the keys and said they would inspect later. How would I know if they would record some scratches and blame it on me? I had to insist on being with them during the inspection, which they were reluctant to do, and then they made me wait! During the inspection, they found a very tiny paint chip that I didn't capture because of the angle and the dark parking lot. They also pointed out many hidden damages (I think they know exactly where the damages are because they only check if you've taken photos, not the dates). Luckily, I had taken photos of everything, so they couldn't say much. After returning the car, they didn't email me the inspection report. Two weeks later, they charged my card 400+ euros, and then another 700+ euros – one claimed to be a fine (but didn't provide any documents) and the other for a late return (even though I provided my flight details showing I was at the gate). A month later, they charged another 600+ euros without explaining what it was for. This car rental company in France is absolute garbage. There was also a time when the car had issues, and changing the car took from morning till 4 PM, wasting my whole day. Other locations asked questions and then claimed they had no cars. Finally, they found an excuse that I needed to go to the original pickup location to change the car, which took over 2 hours to return to Charles de Gaulle. Utterly ridiculous. If you rent from AVIS at Charles de Gaulle Airport, be very cautious; it's a huge scam!

I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.

So far so good.

Service client irréprochable avec Sylvie (Europcar Roissy CDG).

The pick-up service attitude was not great, and they did not give a complete explanation of the car's condition nor did they provide precise directions to the parking lot. The car had 80,000 kilometers and its condition was poor, with an engine that roared like a tractor. The benefit was that there were contracts and instructions available in Chinese. Entering and exiting the parking area was somewhat challenging, mainly due to the airport's road design which requires taking detours if you miss an exit. Therefore, it's essential to allocate sufficient time.

Pressured to buy insurance

O carro superou as minhas expectativas e o atendimento foi muito bom

Overall it was okay. Pros: The car I got was new and in good condition. Cons: The communication took a long time. I was told there was no such car available and was pushed to switch to another model for an extra fee. This upselling took nearly an hour. Although I eventually got a car of the same class without extra charges (not Volkswagen T-cross), it wasted a lot of time. Additionally, the final bill was about 40 euros more than expected due to taxes and other fees, which were not reflected in the initial invoice.

I had a terrible experience with this car rental. I'm still not sure if I got scammed because I'm naive or because this platform takes advantage of customers. I strongly advise against using this app for car rentals. I'll never use it again in my life! When I arrived in Paris, I saw a sign at the airport and approached it to find out that my reserved car was unavailable and I needed to switch. I was willing to change, but there were no cars in the same category, so I had to book a different one. After completing the new booking and paying, I asked the clerk what would happen to the money I paid on the platform. He said it would be released. I'm not well-versed, does 'release' mean the cancellation of the order on the platform? Then I was given a bill in French and asked to sign it. I don't understand French at all. After signing, I realized I had actually paid an upgrade fee. What was verbally communicated to me was different from the contract. They took advantage of my lack of understanding. When I got back, it felt like I paid twice for one rental. When I contacted the platform, they said I should have contacted them at the time, that I should have received a free upgrade, and gave me endless excuses. This dragged on for six months with no resolution. I accepted my bad luck, but I strongly warn everyone to never use this horrible platform. It brings nothing but endless trouble to customers! Absolutely terrible experience!

The staff was friendly, but there were significant hidden charges that exceeded the total cost of rental and full insurance. There was no paper contract and no Chinese contract (despite the platform clearly indicating that Chinese contracts were available). Requests for the paper and Chinese contracts were denied.

The service was terrible. We waited for 1.5 hours for the car. They said we could get a discount for waiting so long, but in the end, there was no discount. They claimed our prepayment couldn't be processed. Ridiculous! They also pushed us to buy insurance - and we didn't even understand it. We had already bought full coverage. In the end, we paid 105 euros for three days! Strongly recommend not renting from Alamo. Sixt is clearly much better.

Average experience. They didn't have the same class of car. Only a license older than 7 years is eligible for the so-called equivalent DS car; otherwise, they downgrade.

I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

The customer service of QEEQ is very unprofessional! I will consider renting directly from the car rental company next time!

Please firmly notify when the deposit will be held.

Very bad experience, the cost did not match the estimate, and the company kept finding faults with the customer.

It's okay

had problems with wi-fi and bluetooth. lost it in parkade at pickup. was told to move the car to outside building which lost wi-fi and bluetooth. first day was very frustrating until we found wi-fi and bluetooth. had to call Liigu on several occasions to either or unlock the vehicle for us. upon returning the vehicle we encountered an overloaded parkade at the Hilton and spent extreme amount of time waiting for someone to leave for a parking spot.

fine

Terrible, extremely terrible rental platform. I've rented cars multiple times in China without any violations or accidents. This time, I specifically purchased the highest level of insurance for a trip to France. On May 17th, I rented a car and a 500 Euro pre-authorization hold was placed. Fortunately, I kept the receipt, which I normally would have thrown away. It's been over two months since I returned, and I haven't gotten my money back. After checking my account, I realized they directly charged me 500 Euros. Despite multiple attempts to contact the rental platform, they have not helped resolve the issue. I still haven't received the refund. The car rental company is terrible, and the platform is even worse. They do not take timely action to solve customers' problems.

Excellent experience all round.

Happy with the QEEQ

The car rental staff were very friendly, efficient, and considerate. They waived the fee for my booking mistake and canceled the pre-authorization immediately after return. Highly recommended.