GERMANY CAR RENTAL REVIEWS

Very satisfied, the staff were attentive and thorough, with a great attitude!

Satisfied

Satisfactory

This is my second time renting from this company, the experience was excellent.

A very good car rental experience

They provided a large SUV, diesel, very fuel-efficient. The car was brand new, quite satisfied.

Very satisfied

Very good.

Very satisfied

Very satisfied and exceeded expectations.

Satisfied

Very satisfied

The service attitude is good, and the explanations are very detailed.

Zuzuche is ok.

Pretty good

We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

Very satisfied.

I booked a Volkswagen Touareg four months in advance, but they gave me an Audi A6 instead. This is hard for me to accept, but I had no choice because there were no other cars available, and the rental company didn't provide any explanation. We are a family of five with a lot of luggage, so we booked a large car. How are we supposed to fit our luggage in a sedan? The trunk couldn't fit everything, so we had to carry two pieces of luggage inside the car, which defeats the point of booking a specific model. The website stated 'similar models', but giving us a sedan instead of another similar large car is unreasonable. Secondly, I paid 30% more for the Touareg compared to the A6. Why did they give me a cheaper car despite my higher payment? This lack of honesty affected our comfort throughout the 16-day trip. A better car with a higher price is acceptable, but a lack of basic integrity makes future bookings questionable, as paying a premium didn't mean getting the reserved car. This shows a complete lack of contract spirit.

Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.

Pretty good. The staff is very professional and the process is quick. They don't push unnecessary sales. The car is a Volkswagen T-Cross, a very nice family SUV with CarPlay, making it very convenient to drive.