GERMANY CAR RENTAL REVIEWS

Pretty good

Picked up the car in Germany. The process could have been faster; had to wait while the staff ran some errands.

Extremely satisfied.

The counter staff were very nice.

They close at 10 PM, but other companies have staff available 24 hours.

Waiting time was 15 minutes, the service attitude was acceptable.

Budget is awesome! The staff are very patient and don't push insurance sales. The car was almost new with only 1000 kilometers.

Very satisfied

Extremely satisfied

There were a lot of people in line, but the service and communication were smooth. Got a free upgrade to a Mercedes E200, and the car was very new.

Satisfactory

I booked a Lynk & Co 01, but they gave me a Toyota CHR. For those renting cars in Germany, I don't recommend choosing a Toyota; it's not ideal for the unlimited speed highways. The staff suggested I upgrade to an Audi Q3 for an additional €150. As soon as I drove out of the parking lot, I regretted not upgrading.

The staff at the counter was very friendly. The process was quick and efficient, overall a great experience.

The car pickup location was extremely difficult to find, which seriously wasted my time.

Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.

Very satisfied, there was no queue when we rented the car. The receptionist was a male salesman with a ponytail, he was very enthusiastic and efficient. He even helped us drive the car to the door outside the counter. Although he wasn't there when we returned the car, another staff member helped us park the car back in the parking lot. The service throughout was excellent!

This is my first time using OK Rentals, and overall it was a good experience.

Overall satisfied with the service

Very satisfied

Overall quite good, but some staff are too slow. The rental process went smoothly, as I'm an experienced user. Got a free upgrade to an Audi, but the built-in rearview mirror of the electric version is rather useless.