The car was good. It was a diesel with 33,000 kilometers on it, and I was very satisfied with its power, fuel consumption, and highway stability. The policy of returning it with an empty tank is a bit tricky. I didn't dare to estimate the fuel so precisely, so I probably added about 100 yuan more, which benefited the car rental company.
The process was simple, no insurance was pushed, full tank policy, and they marked all existing damages. Three people with three 24-inch suitcases fit perfectly in the trunk.
The process was simple, no insurance upselling, full tank on pick up and return, and they marked all the existing damages. Three people fit comfortably, with space for three 24-inch suitcases in the trunk.
It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.
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