Good price, but we did not have the car we reserved. The car was too small. The staff at the pick up was really cold and not helpfull. Good price, but they need to upgrade the customer service.
“Didn’t get Mercedes we ordered and charged extra insurance and £200 for road tolls!!!! Beware!!”
About SURPRICE RENT A CAR:3.7/10
Terrible experience and total rip off
Merchants by charging extra car insurance and £200 for road tolls. Too late to question bill as we had a flight to catch, but absolutely no way we drove through £200 worth of tolls! Disgusting and please be aware that this company is not based at the airport as stated!
Lexus IS 300h.
I rented an Audi, but Surprice does not have any Audi, or VW, or BMW, or Mercedes.
The Lexus has less space for passengers and luggage than the Audi I wanted, and burns through gasoline at an astonishing rate. 400€ over 2 weeks.
Difficult to find the pick up point, car a banger, clutch on the way out, couldnt get reverse gear, door lock passenger side inoperable, driverscseat wouldnt recline need i go on . . . .
“A lot of unexpected problems for pick up and drop off.”
About SURPRICE RENT A CAR:5.3/10
The car is okey, but the pick up isn’t at the airport, you have to wait for a van to pick you up and take you somewhere else, which made our drop off very complicated because we were far from the airport.
Although the pickup point is not at the airport, there is a shuttle service. Staff at gate 3 greet you, making it very convenient. The process was quick and professional.
“L'indication du lieu où se trouvait la navette n'était pas clair lors de la réservation”
About SURPRICE RENT A CAR:9.0/10
Il a fallu attendre aller-retour de la navette, suite aux nombres de réservations ( 2 voitures avec 7 personnes, puis 3 voitures avec 8 ou 9 personnes).
“La société SUPPRICE RENT A CAR ne nous a pas fait bonne impression.”
About SURPRICE RENT A CAR:7.0/10
Nous recommandons de prendre des photos de chaque rayures et partie abîmée du véhicule. A la prise en charge du véhicule nous étions seuls pour faire son état des lieux alors que pour la restitution du véhicule une personne de la société de location était bien présente. Ils ont tenté de nous imputer la responsabilité sur une cassure du par-choc avant pourtant mentionnée sur l'état des lieux d'origine.
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