The Europcar counter closed very early, it was exhausting to drag luggage and take the bus to the domestic terminal. However, the car was in excellent and new condition, which was nice.
Terrible experience. The car return location at Sydney Airport is not near the terminal, making it very difficult to find. This caused me to be over an hour late in returning the car, and they charged me an additional full day's rental. When I complained to customer service, they said it's their policy. This company is staffed entirely by people from India, and their heavy accents make communication difficult. They overcharge unfairly. Very bad review!
This was the first time I encountered a rental company that required an international driver's license to be accompanied by a translated version with a full English address matching the one on my domestic license. It took a long time to explain to the Europcar counter, and they only agreed to rent the car to us because we had already paid.
This was the first time I encountered a rental company requiring an international driver's license to include a complete English translation of the home country address. After a lengthy discussion with the Europcar counter, they finally allowed us to rent because we had already paid.
They overcharged me, saying the gas station was too far from the airport. It was actually just a few kilometers away. I refueled at a station not far from the airport because I wasn’t familiar with the area.
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