APEX CAR RENTAL REVIEWS IN AUSTRALIA

Every time we started the vehicle it came up with an alert, service required immediately.

Great service attitude, very attentive. Procedures are very quick.

Very satisfied.

Great customer service and car condition

Seamless as usual

The car was generally well presented. I did however find some damage to the front bumper that had been sprayed over but washed off. In fairness I mentioned this and they accepted it and promised to repair it properly

Worked well, communication good

There is a shuttle bus at the pick-up point with the Apex logo, easy to identify.

Very good

Very nice car suited for city driving and long trips. Not good on the hills needs more grunt. But it was easy to drive and very comfortable over long distances.

Easy to use and visually acceptable

Okay

The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well

The lady at the pickup location was quite patient. The guy at the drop-off location had a strong accent. The Kia Carnival can seat 7 people, and the trunk can hold 4 pieces of 24-inch luggage, one small suitcase, and 3 backpacks. The built-in USB charging port is convenient. However, there's no suitable spot for a phone holder.

Smooth communication, both pickup and dropoff were quick without queues. The car was relatively new, with less than 10,000 kilometers. It's a small company, which might explain why my request for a vehicle upgrade wasn't fulfilled, possibly due to limited resources.

Satisfied

Overall good

All OK

All OK

Drop-off place hard to find. We got up-grading to Toyota Camry

Rented the car in Melbourne and returned it in Sydney, which was quite convenient and trouble-free. The staff in Sydney were very polite. The gentleman in Melbourne, a Caucasian, might not have had enough sleep as he didn't smile at all. We got an MG and were specifically told to use 95-octane petrol. However, we couldn't find any 95 on the way, so we used 98 instead. When we arrived in Sydney, the staff there told us 91 was fine.

Excellent car and experience

Apex staff were lovely and helpful and the car was great!

Staff were helpful over the phone with a query

Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.