THRIFTY CAR RENTAL REVIEWS IN AUSTRALIA

Loved the customer service, I did a mistake in booking but they helped settle it on the day.

It was straight forward and reliable, there was no complications in booking which was awesome.

Customer service is very efficient.

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

Good booking process, nice and easy!

Nil navigation system working

Satisfactory

Very good, the pick-up and drop-off process was very smooth. The car was in great condition, with only 2500 km on it. Driving the Great Ocean Road is a must in a lifetime. Overall, a very satisfying rental experience.

Draw a map in counter to tell people how to get the car.

Give a map to customer where to get the car.

There was a $500 deposit which I'm still waiting to get back. And it wasn't a Suzuki. But everything was good

Additional fees, booking price wasn't the same as on Qeeq.com

Quick and convenient, will use again.

Excellent

Car was great however when picking up I requested a printed tax invoice and the staff said they would have to check vehicle first and then send through. I have emailed to receive a tax invoice and have not received a response and I require this for work immediately.

Could not product a tax invoice for payment only receipts

The rental cost is too high and not worth it at all. There is a 100 km limit per day, and the rental fee is over 1500 RMB per day. A huge ripoff. Don't even bother going to Uluru; it's just a big rock and not worth visiting.

Good and quick service at Ayers rock Airport.

QEEQ offered unlimited mileage for out Uluru tour, which is very rare in the market. Their response to my enquiries was really quick. Price is also reasonably affordable.

Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Returning the car was extremely easy, just hand over the keys.

Have difficulty connecting to the in-car GPS system. The staff at Thrifty were of no help as they said they did not know how to operate the system. There was no queue system at the pick-up (eg. queue number ticket). It was based on who the staff saw coming in. If they missed your entrance when they are busy attending to other customers, it was as good as not being in the queue. The company would have known how many pickups to expect, so they need to cater enough staff to manage the pickups instead of making customers wait. Drop off was a better experience as there was a staff on site to quickly access the car before sending us off us within 10 minutes.

Could not provide more help as QEEQ is 3rd party platform. Needed to know more about changing the drop off timing and venue but QEEQ could not provide any answers or advice. Just redirtected to Thrifty.

Staff was very friendly and processed everything with in 7 min.

Dissatisfied with the rental company. The mileage limit was 700 kilometers with an additional charge of 0.25 per kilometer exceeded. However, during settlement, there were many inexplicable fees, such as an airport fee, which was unreasonable. The rental contract stated that the charge for extra kilometers was 0.25 per kilometer. Even though we appealed, we still had to pay nearly 0.50 per kilometer.

Dissatisfied