The car was dirty, and they charged me over 600 Australian dollars for cleaning it. I strongly recommend against using this company. A rental company that profits from such charges is unacceptable—600 AUD can even get the engine cleaned.
When we arrived at the airport counter, we queued for almost an hour. The Indian staff there said the car we reserved needed to be transferred, and we were told to handle the process at the parking lot counter. Why did we waste an hour standing at the airport counter?! At the parking lot counter, the service was terrible. One staff member was chatting with another customer, and the overweight woman helping us was coughing continuously without wearing a mask or covering her mouth. Her attitude was also rude. Overall, the service was extremely disappointing.
Tricky practices—if you're not careful, you'll be forced into buying insurance. Rental fee is over 200, but insurance costs more than 500. No display signs, no clear explanations, just a vague mention that you'll receive an email. By the time I saw the email, it was already too late. After renting cars over a dozen times, I didn't expect to stumble on this issue in Australia. The car itself was in good condition, very new with just a few thousand kilometers.
They aggressively push additional services, and it's easy to fall into their traps. The first time I used Europcar, I was taken advantage of. I will only choose other companies in the future.
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