The overall service was quite good, and there was no need to wait in line. Communication was efficient, with no heavy accent, making it easy to understand. After learning that I purchased full insurance from a third party, they didn’t try to upsell anything further.
The process is simple and smooth. They might try to sell you insurance during pickup, claiming there's no coverage without it, but you can just ignore them.
I specifically reserved a Toyota RAV4 Hybrid, but ended up with a fuel-consuming car. Not only did my fuel costs go up, but I also encountered numerous issues while looking for gas stations! Terrible experience!
Overall, the vehicle condition was unsatisfactory. The dashboard showed a range of 700km, but it could only run 600km. Fuel consumption was extremely high and dropped rapidly.
It was average, the experience wasn't great. Initially, an Indian lady assisted us, but she was quite indifferent. Later, a Chinese staff member helped us. She first tried to sell us insurance, but when we told her we had already purchased full coverage in our home country, she asked us to choose between a Hyundai and a Kia. I had booked a Hyundai, and since the two cars are different in size, I insisted on getting the Hyundai.
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